Customer Care or Service, Administration, Front Desk, Call Centre, Tic

Bolaji Borah OLUWAFEMI

Address:

** *********** ****** *******, *****-Ibadan Express Nigeria

E-mail:

**********@*****.***

Mobile:

+234 903-***-****; +234 703-***-****

GOALS

A hard working, loyal and faithful young professional set out to create better ways of sustaining productivity, profitability, competitiveness and long-term survival in her career.

COMPETENCIES

Interpersonal Skills

Management skills

Effective communication skills

Persuasive skills

Negotiation skills

Problem solving

Decision making

APPLICATIONS

Microsoft Office Suite

Oracle ERP

Flexcube Credit Application

PROFESSIONAL MEMBERSHIP / CERTIFICATES

2013 Nigerian Institute of Management (Chartered)

EDUCATION

2010 Moshood Abiola Polytechnic, (HND Mass Communications)

2007 Moshood Abiola Polytechnic, (OND Mass Communications)

2001 Omoeleye Comprehensive High School (WAEC)

1995 St James’s Anglican Primary School (Primary school leaving certificate)

CAREER HISTORY

Secretary / Personal Assistant 2013 - 2015

Union Bank of Nigeria, Nigeria

Proactively managed my boss’s diary for his effective and efficient delivery on business meetings and correspondence

Coordinated a gainful relationship with our customers on their enquiries, complaints and satisfaction with emails, phone calls and physical communication

Maintained a clean work environment by cordial supervision of delegated administrative employees

Properly scheduled meetings and managed staff travels and claims

Polite and warm welcome of all visitors

Requested and distributed office items for effective use

Managing in-coming and out-going calls

Receiving visitors and clients

Channelling clients complaints and enquiries to the appropriate departments for prompt response

Writing minutes for meetings

Receiving mails incoming and outgoing mails as well as sending mails to the appropriate departments

Collating the attendance register monthly for salary schedule

Promoting the organizations services to prospective clients via phone calls.

Teacher (NYSC) 2011 - 2012

De-Ultimate Nursery and Primary School, Nigeria

Guided pupils with poor performance to improve performance

Instilled self-worth in pupils especially the female pupils.

Customer Care Officer 2008 - 2009

Skye Bank Resources Limited, Nigeria

Ensured that daily operations were in line with internal control policies

Ensured customers quick satisfaction

Attended to customers need in time

Monitored and computed customers' account mandate

Properly managed and distributed products fliers

Introduced bank products to walk-in customers

Handled special accounts and products effectively and increased customers interest in products

Gave special attention to dissatisfied customers

Supervised ATM cash management, loading and monitoring

Engaged in accurate bulk teller operations

Participated in vault monitoring and balancing

Properly managed account opening package.

Properly managed filling and retrieval of documents.

Library Attendant 2007

Video Tape Editor and Vision/Audio Mixer in NTA, Nigeria

Learnt and mastered video editing vision and audio mixing machine efficiently and effectively

Worked with the programmes team to schedule programmes

Participated in daily program scheduling and assisted my supervisor

Got approval to work in control room as a result of proven analytical and problem-solving skills

HOBBIES

Meeting people, Art and craft, beauty and fashion

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