Customer Service Representative

Chipo Charlene Paguwa

Email: ***********@*****.***

Mobile: +6-014-***-****

Address: Blk 3 level 10, Unit 10 Maisson Residence @Ara Damansara, Jalan PJU 1a/3, Ara Damansara, 47301 Petaling Jaya, Selangor, Kuala Lumpur, 47301

CAREER OBJECTIVE

Energetic individual with strong knowledge in sales and marketing looking to employ my knowledge as

a graduate of Marketing to render an efficient service in a marketing or customer service role.

PERSONAL PARTICULARS LANGUAGE COMPUTER SKILLS

Date of Birth: 20 September 1995

Nationality: Zimbabwean

Marital Status: Single

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Adobe Flash

ACHIEVEMENTS

July 2014- August 2017 - SEGI UNIVERSITY,

Malaysia

Hons Bachelors of Business Management in

Marketing- Second Class Honors, Upper Division with a CGPA of 3.47

2013- A’ LEVEL (CAMBRIDGE), ZIMBABWE

Business Studies, Geography, Accounting,

English Language.

EDUCATION

2017-July to August 2018 - Quess Global Malaysia SDN BHD Senior International Customer Service Specialist (Europe, Middle East and Africa)

Customer Service Responsibilities:

- Accurately maintained customer records in accordance to the company’s guidelines by updating account

information and resolving product or service problems to ensure resolution.

- Upselling products and assisting with payment processing. 2016 Apr to June - Fabzmag SND BHD, Malaysia

Presenter and Fashion Writer

- Engaged with the client to understand customers needs and profiling.

- Drafted various story ideas and teams long with the editor-in-chief, to meet audience preferences

- Presented my own segment

2016 – Annual SEGI Fashion Show, Malaysia

Master of Ceremony

- Engage with the audience to keep the ceremony

agenda flowing smoothly through all the formalities. 2014 Jan to May - Knownvaal Investments, Zimbabwe

Secretary

- Answering calls, taking messages and handling

correspondence.

AWARDS AND ACHIEVEMENTS

2014 - 2015 - 2016

- Dean’s list for all Semesters (Bachelors Degree)

- Employee of the Month (October 2017)

REFERENCES

Assoc Prof DR Naail Mohammed Kamil

SEGI College

*****.*****@*****.***

English

Shona

Ndebele

Zulu

CORE COMPETENCIES

- Eloquent and fluent speaker

- Ability to multitask efficiently

- Excellent leadership and interpersonal skills

- Good organization skills

- Flexible professional who embraces teamwork,

but also enjoys working independently

Natasha Kudzai Singizi Dongo

Customer Service Team Lead

*********@*****.***

Contact this candidate