Receptionist Position

Cristal J. Barrett

347-***-**** *******.*******@***.***

EDUCATION

Georgia State University Atlanta, GA

Sociology – bachelor’s in arts August 11’ – May 18’

EXPERIENCE

ENT and Allergy Associates Sept 14’-June 18’

Medical Receptionist

Handled a high volume of incoming calls at a fast-paced office, scheduling consultations, answering patient inquires and transferring calls to the right personnel

Scheduling patients appointments

Applying appropriate ICD-9 and CPT-4 codes to describe services and diagnoses when submitting medical claims for inpatient and outpatient surgical procedures

Assisting incoming patients

Verifying insurance coverage (track patients collections, co-pays and outstanding balances using Excel)

Pulling and filling medical charts

Assisting the office manager and physicians as needed. Most importantly, I was the face of the practice for the many patients who need help

Walmart Supercenter March 12’-Sept 14’

Customer Service Manager

Ensured that each cashier is train in a way that will ensure line control and a speedy check out

Assisted the company in achieving sales goals by providing efficient customer service

Maintained the cash drawers of over 74 cashiers to ensure that all transactions are correctly accounted for

Answered and directed all calls, provided customer service and resolved issues

Managed store revenue to obtain deposits, submitted and filed daily paperwork

Working directly with departments, customers and management of decisive decisions made to successful business strategies

Handled floor and cash register tills in store, handled full and part time shift scheduling of employees, managed cashiers, voids, refunds and customer inquires

Comcast May 10’-June 12’

Retail Sales Consultant

Provide superior customer service with all customer interactions

Deep understanding of XFINITY products and services; effectively inform and educate customers

Provide product demonstration to illustrate to customers how XFINITY products and services improve the customers’ lives

Set high standard by meeting or exceeding sales and customer satisfaction goals.

Complies with all operational policies and procedures and Comcast code of conduct

Support store operations including inventory, equipment transaction and payment activity

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