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Manager Technical

Marblehead, MA
September 09, 2018

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* ***** ******

Marblehead MA ***** 617-***-**** (cell)

Julia Meitov Hersey

Tools MadCap Flare, FrameMaker, Adobe Robohelp, Adobe Captivate, Microsoft Office suite, SharePoint Online Experience 2012 - present Delphi Technology, Inc. Boston, MA Director of Technical Publications and Training

Continue to lead the Technical Publications and Training department. Design and implement online documentation systems for two new software applications released simultaneously.

In cooperation with the director of IT, lead the effort of migrating the previous implementation of SharePoint to SharePoint Online. Moved from folder structure to metadata. Designed a strategy, streamlined Delphi’s document management system, facilitated team collaboration, and created intuitive intranet portals and video channels.

Responsible for user documentation, developers’ reference materials, customer forum publications, training, and all Delphi writing and copyediting needs.

Build and maintain the Technical Publications website.

Act as a mentor to the offshore partners’ training team. 2005 - 2012 Delphi Technology, Inc. Boston, MA

Technical Publications and Training Manager

Lead the technical publications and training department, while retaining several hands-on projects.

Designed the curriculum for a three-stage client training offered during the implementation phase. The training included instructor-led classes and results in Delphi certification.

Designed both internal and external instructor-led training courses, including product definition, security, etc. The training suite included several computer-based courses created using Adobe Captivate. Managed additional customer training requests and on-site training schedule.

Designed, created and maintained a complete suite of documentation in WebHelp format (for a total of 14 projects).

Lead the UI initiative ensuring ease of use and consistency of the UI across the subsystems.

Managed Delphi's document management system. Used SharePoint to control the entire backlog of Delphi's technical documentation.

Designed and maintained Delphi's Intranet pages for Development, QA and Technical Publications. Ensured that the Intranet pages contained dynamic information by integrating Intranet with the enhancement and defect reporting tools.

Managed Delphi Customer Forum, a one stop hub for all things Delphi. The Forum allows customers to access product documentation, discuss their issues with Delphi staff and other clients, etc. The Forum proved to be an excellent way to cut down on technical support calls. 2005 AIR Worldwide Boston, MA

Technical Documentation Consultant

Designed and produced a complete suite of technical documentation that covered all aspects of research and development, including development environment, database structure, data verification, etc. The goal was to satisfy the external audit requirements of the Florida Hurricane Commission, which guaranteed AIR Worldwide a first-rate place in the U.S. probabilistic catastrophe modeling technology market. Successfully completed the project in record time, earning honorable mention from the Florida Hurricane Commission members.

2001-2005 Taxware Salem, MA

Technical Documentation Manager

Developed processes and methodologies. Implemented version control and single-source procedures for all end-user documentation in a multi-platform environment. Was solely responsible for designing and managing a single source approach, i.e., developing information objects that can be reused across product with or without minor content changes. Managed the Technical Writing department's move from traditional to single source approach to documentation. Used FrameMaker's conditional text and variables features to design reusable documentation blocks.

Led a team of technical writers responsible for technical documentation for over twenty software products.

Participated in formalizing processes for a newly created Business Analysis team. Allocated 30 per cent of my time to business analysis work.

Initiated and started the process of internationalization and localization to be applied to the new state-of- the-art product. Researched all aspects of internationalization and localization. Wrote technical specifications regarding I18N and L10N. Researched I18N and L10N companies and initiated contact with project managers.

Participated in the company-wide project of formalizing processes for CMI certification, as well as for the country-wide Streamlined Sales Tax Project. Designed and implemented formal procedures and performance metrics.

Used Rational suite of products, including integrated tools for requirements management, use case development, business modeling, data modeling, and version control.

Presented management team with project status reports and drafts of manuals as needed. Worked with Software Development Managers and Product Marketing Managers to determine project release schedules.

Wrote, edited and proofread Taxware documentation. Developed on-line help projects for Taxware products using RoboHELP and RoboHTML. Developed manuals as PDFs. Developed graphics required for manuals, including screenshots of Taxware products, flowcharts and Visio diagrams as needed. 8/2000 - 5/2001 River Logic Beverly, MA

Information Design Specialist, Team Leader

Worked with a product line focus and was responsible for documentation of River Logic’s products. Took the documentation through the entire publication cycle from creation through production. Was responsible for managing and developing hardcopy, online, and web-based documentation products and services.

Worked closely with product managers on cross-product documentation issues and acted as an active participant on cross-functional program teams. Evaluated demand, requested staff, and offered products and services accordingly.

Developed documentation strategy, planned documentation content, and supervised the development of all relevant information. Consulted with internal departments to understand the documentation requirements for all products.

Worked with staff and customers to deliver and ensure the ongoing quality of all information under development and to maintain continuous improvement of all information products. Provided materials for documentation success and was responsible for all documentation scheduling and development timetables.

Acted as a subject matter expert and arbitrated all documentation-related issues.

Made skillful use of functional specifications and other source material, as well as interviews with software engineers and other internal sources, to write those documents requiring the greatest technical knowledge and writing ability. Determined the impact of the information obtained on assigned documentation and on other documentation.

Education Boston College, Master’s Degree in Slavic and Eastern Languages and Literatures Simmons College, Bachelor of Arts Degree in Comparative Literature Moscow State University, School of Journalism



VITA NOSTRA, by Marina and Sergey Dyachenko, translated from Russian into English. Published by Harper Voyager, a division of Harper Collins, publication date November 2018.

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