Customer Service Representative

Sandra A. Wagner

**** ***** *** ******, *********, WI 53207 414-***-**** ********@***.***

Professional Summary

Detail oriented Property Management Office Manager of 10 + years with commensurate experience in Banking and Healthcare. Advanced knowledge of customer service, team building, training, workflow improvements, and financials. Hardworking self starter with strong work ethic who can get the job done.

Skills

Payroll/Quickbooks

Yardi/ Property Management

Excellent multi-tasking ability

Dependable, organized and detail oriented

Customer Service

Team leadership

Training/Coaching

Self-motivated

Work History

Office Manager, 03/2008 to Current

Wright Weber Management LLC – Waukesha, WI

Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of fast paced property management office, personnel, and activities.

Provide support for northern satellite office, Regional Property Supervisors, Resident Managers, Leasing offices, and Property Owners.

Processing all new hire forms, setting up employee file, and completing all new hire reporting requirements.

Processing 3 separate payroll cycles for the company of approximately 180 employees. Handle all payroll garnishment's such as tax liens and child support.

Processed bi-weekly, quarterly, and annual taxes for the company and property owners.

Accounting Specialist, 11/1998 to 03/2008

Wells Fargo & Company/Fiserv – Milwaukee, WI

Accurately balanced large volume of banking transactions and completed all end of night reconciling reports.

Cross-trained to fill-in when the department needed help in the set-up, check sorting and transit areas of check processing department.

Various Banking Positions, 06/1988 to 12/1997

Security SSB – Milwaukee, WI

9/95-12/97 Corporate Call Center-Unit Operations Leader

6/95-9/95 Corporate Call Center- Temporary Supervisor

5/94-6/95 Corporate Call Center-Telephone Service Representative.

4/93-5/94 Branch Office - Support Supervisor

1/91-4/93 Peak-Time Customer Service Representative

11/90-1/91 Savings Supervisor

10/89-11/90 Assistant Savings Supervisor

7/89-10/89 Senior Customer Service Representative

6/88-7/89 Customer Service Representative

Unit Secretary/OB Technician, 06/1985 to 06/1988

St Anthony Family Medical Center/Family Hospital – Milwaukee, WI

Accounts Payable/ Accounts Receivable Secretary, 05/1980 to 06/1985

Medical Transports of Wisconsin/Medical Transports – Milwaukee, WI

Education

High School Diploma

Alexander Hamilton High School - Milwaukee, WI

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