PAOLA LOUZADO R ESUME FELICIANO
BACHELOR OF SCIENCE
Public Health, Magna Cum Laude,
Syracuse University / 2013-2017
• Languages: Spanish and
• First Aid and CPR
• Intercultural Communication
• Coalition Building
• Strategic Planning
• Microsoft Office Suite
Syracuse University 2016-2017
DEANS LIST HONOR
Syracuse University 2013-2017
SPARK Social SF San Francisco, California 10/2017 – 04/2018 Operated cash register and verified customers’ identification to confirm it met legal drinking age. Accurately recorded orders and partnered with team members to serve alcoholic/non-alcoholic beverages. Answered customer inquiries and resolved issues promptly. Managed closing duties, including restocking items and reconciliation of the cash drawer. SPECIAL EVENTS SUPERVISOR
Syracuse University Ambulance Syracuse, New York 05/2016 – 05/2017 Coordinated events orientation for new drivers and crew chiefs and indicated protocols to be followed in each event. Organized work schedule for all campus special events that requested emergency medical services, paid, or volunteer. Maintained online spreadsheet work schedule updated with events information. Ensured coverage of all events requested by a full Syracuse University Ambulance crew. Kept records of all scheduled events with adequate times, locations, and crew information.
PUBLIC HEALTH EDUCATOR
Syracuse University Public Health Department Syracuse, New York 01/2016 – 12/2016 Educator for public health course Community Health Education. Oversaw a group of five students with the goal to develop a community-based intervention for SU students. Supervised intervention prepared by the students and reported positive and negative outcomes to professor.
EMERGENCY MEDICAL TECHNICIAN (EMT-B)
Syracuse University Ambulance Syracuse, New York 01/2015- 05/2017 Applied knowledge of best practices and state treatment protocols needed to provide high quality patient care in emergency calls. Lead team of peers in high stress environments to provide proper care to patients. Transported patients to the appropriate receiving hospital while maintaining compliance with safety protocols and traffic laws. Used basic and advanced techniques during medical emergencies such as airway management, bleeding control, immobilization, shock, wound care, and resuscitation for adult and pediatric patients. Calmed and reassured patients and family members, while gathering crucial information to aid in care decisions, emergency calls, and hospital transports. Reported patient condition to receiving medical staff at hospital. Always demonstrated high standards of performance and communication. Followed HIPPA standards in all patient documentation and interactions. Maintained required EMS certifications up to date. PAOLA LOUZADO FELICIANO
S ECOND P AGE
11481 NW 41 St, Doral, FL 33178 email@example.com 787-***-**** EXPERIENCE CONTINUED
EMERGENCY MEDICAL SERVICES DISPATCHER
Syracuse University Ambulance Syracuse, New York 08/2015 – 05/2017 Operated the multi-line telephone and net viewer system to provide pre-EMS arrival instructions. Determined emergency priority by utilizing the computer aid dispatch system or manual dispatch cards. Dispatched on duty crew to emergency locations in our service area. Contacted additional agencies needed during call (e.g., Fire Department). Monitored and operated the radio line unit until crews returned to ambulance headquarters. Scheduled medical transport services for students, dispatched medical transport vans to accurate pickup locations, and maintained control of all the vehicles during service hours.
MAIN DESK ASSISTANT
Syracuse University Syracuse, New York 08/2015 – 12/2015 Assisted in opening and closing operations of residence hall. Monitored established security systems and reported any type of issue. Offered administrative support and provided customer service to students, parents, and university staff. Answered phones, distributed mail/ packages, maintained appropriate records of monetary transactions. COMMUNICATIONS INTERN
PALMAS Vacation Rentals Aguadilla, Puerto Rico Summer 2014 Provided translation and transcription services. Prepared weekly schedule for cleaning staff. Communicated consistently with supervisor to run operations from the main office. Reported incidents from clients or employees to supervisor. CASHIER
SU Food Services Syracuse, New York 08/2013 – 05/2015 Operated cash register and managed customer service questions/complaints. Responsible for maintenance and organization of the stand during events.
Industrias Feliciano Aluminum, Inc. Aguadilla, Puerto Rico 06/2009 – 07/2013 Assisted in the management of daily operations of four different departments in the company human resources, accounting, supply chain, and reception. Served as the general receptionist for all offices within company. Greeted individuals entering the establishment, determined purpose of the visit, and escorted to appropriate department. Responded to phone calls and emails. Prepared new customer folders and filed appropriately. Provided data entry support to principal supply buyer and aided with the purchasing of materials needed. Assisted in the training of new employees, interpreting and communicating work procedures and company policies.
EMT-P, Manager of Emergency
Syracuse University Ambulance
University of Miami, Miller School of
CEO Executive Assistant
Industrias Feliciano Aluminum, Inc.