Customer Service Sales

Ahmed Mahmoud Ahmed Shehata

Address: Brgy Kalubkob Silang Cavite

Cell Phone: +639*********

Email:***********@*****.***

Curriculum Vitae

PERSONAL DETAILS

Name: Ahmed Mahmoud Ahmed Shehata

Date of Birth: 06/01/1987

Nationality: Egyptian

Visa Status: Resident Visa by Marriage

Marital Status: Married

OBJECTIVES

To accomplish and fulfill my desire to be happy in an environment where I can offer my experiences. To learn more as I grow in a company or with an employer who is willing to give me a chance to improve and use many other skills that I have and am willing to learn, if given the opportunity.

EDUCATION

October 2005 - June 2009: Institute of Social Service of Kafr el-Sheikh

Overall Grade: Good

EXPERIENCE

VIRGIN MEGASTORE (DUBAI, UAE)_ SALES ASSISTANT

From June 2013 to June 2017

Welcome customers to the store and answer their queries.

Assess customers’ needs and provide assistance and information on product feature.

Ensure high levels of customer satisfaction through excellent sales service.

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.

Maintain in-stock and presentable condition assigned areas.

Team up with co-workers to ensure proper customer service.

Build productive trust relationships with customers.

Comply with inventory control procedures.

Suggest ways to improve sales, planning marketing activities and changing store display of merchandise.

Kinokuniya book stores_ sales Assistant-cashier

14/06/2012 – May /2013

From June 2012 to October 2012 AS CASHIER

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Balancing cash registers with receipts.

Being responsible for processing cash and card payments.

Start working at November 2012 till May 2013 As sales executive, with included tasks in providing customer service, Acknowledging and greeting customers

Answering queries from customers.

Giving advice and guidance on product selection to customers.

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in processing and replenishing merchandise and monitoring floor stock.

Ensuring customers having an enjoyable shopping experience at the store.

Receiving goods, checking stocks and acting appropriately on

discrepancies and report to the Line Manager.

REEM AL BAWADI RESTAURANT, UAE – WAITER

From January 2011 to June 2012

Assist diners with ordering by answering menu questions or making recommendations upon request.

Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed.

Inform guests about restaurant customer loyalty program, or any other specials and promotions.

Up-sell any additional products when appropriate. Serve food and drink orders to guests.

Prepare tables for meals, including setting up items such as linens, silverware and glassware.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guests.

SKILLS

Highly initiative and motivated.

Ability to negotiate with people even in any difficult situation.

Able to work under stressful conditions meeting with deadlines.

Able to work in a team environment.

Highly flexible.

Ability to follow instructions and pay attention to details.

Microsoft Word, Excel and PowerPoint

References Available Upon Request

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