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Medical Record Manager

Silver Spring, Maryland, United States
September 09, 2018

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TEL: 240-***-**** EMAIL:


Masters of Science in Health informatics administration


*-**** ********** ** ****** informatics professional in a highly competitive and fast-paced environment.

3 years in identifying the status type for request for information (walk-in, fax request pre-payment).

Entering pertinent data into the release of information tracking application

3 years in verifying the accuracy and quality of reproduced work and data entry prior to providing information the requestor.

Driven, diligent and conscientious health informatics professional, equipped with a highly productive work ethic and disposition necessary to excel in high stress and fast- paced environment.

Excel in performing multifaceted task while maintaining strict compliance with operational protocols and confidentiality measures.

Display articulate oral and written communication skills, and peoples skills, complemented with strong ability to coordinate with individuals of diverse cultural and organizational backgrounds.

Fluent in English and French.


Grace and Mercy Healthcare Service - Hyattsville Maryland

Release of Information Lead December 2013- April 2018

•Ensured that work is performed in accordance with federal and state statutes

•Generated cover letters (based on the status type), pre – payment notices and invoices and mail information to the requestor.

•Upon receipt of payment or pre- payment from requestor. Finalize the request in tracking application and process payment according to the policy of Grace and Mercy Healthcare policy.

•Utilize a variety of computer systems from the facility and maintain procedural consistency as delineated by grace and Mercy Health care or facility.

•Demonstrated ability to maintain a high level of confidentiality regarding patient information in accordance to HIPPAA regulations

•Follow-up with successes and failures of the project for continuous improvement

•Maintain an awareness of corporate technology and other initiatives in order to meld with corporate direction and utilize other resources/solutions that are already available

•Maintain technology and features that customers and end users are requesting and pass them on to IT leaders and team.

•High comfort level with computer programs and software. Proficiency with data entry functions


Program Director/Analyst October 2011-Dec 2013

Designed an enterprise wide quality improvement system for the company in collaboration with the IT team

Review and coordinate contractors planned activities and required documentation and assign this required documentation via database.

Oversaw daily project operations, including total personnel supervision, and staff training.

Obtained maximum use of staff by defining their duties, establishing performance outcomes and conducting performance appraisals.

Designed and implemented an internal control system, and trained staff on this system

Design and implemented systems to ensure operational efficiency and effectiveness

Conduct periodic internal operational and management audits and reviews

Ensured compliance to existing regulatory pronouncements and rules, environmental, safety, contract compliance and project specifications compliance

Ensuring operational efficiency of the company business processes

Managed relationship with our vendors and monitor and verify contractors’ certification documentation process

Authenticate documentation of completed scope of work

High level management of the customer base, ensuring customer profitability.

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