Aly Mohamed Abdulaaty

CAREER OBJECTIVE

I'm highly motivated individual who is prepared to use the knowledge that I've collected from training as well as the experience in my area of competence and enriches my knowledge, and gives me an opportunity to be part of a team that contributes towards the development of the organization. Articulated and hardworking customer care counselor and have priceless expertise of supplying customers with a professional and client service. Capable to surpass their anticipation, Excellent client facing and disadvantage and to ensure elevated rates of customer satisfaction abilities as well as a solid team player with comprehension and an appreciation of the value of customer attention as a function in a company. EDUCATION

2017

2012

Courses

MBA in progress

ESLSCA Business School

Faculty of Commerce Alexandria University, Egypt

Major Accounting - Good Degree

Sales Fundamentals from Notting Hill College.

ICDL Certified.

ITI (Information Technology Institute) English

Scholarship with Berlitz from Alexandria University. Mini MBA Certified from Notting Hill College,

Eton University and Egyptian American Center.

EXPERIENCE

2015 – Present

Team Leader Sales Executive & Customer service

WE - TE Data – Telecomegypt

Present and sell company products and services to current and new clients.

Listening to customer requirements analyze their needs and offer adapted solutions.

Explain the products need and how the product works. Managing information and general administration support. Monitoring and reporting work daily.

Manage, organize, and update relevant data using database applications.

Answer all the questions of their customers.

Marital Status: Single

Military Status: postponed

Personal details

Date of Birth: 29 Sept 1991

ABOUT ME

46 Wingat st, Alexandria

+2-010********

03 5244072

ac6zko@r.postjobfree.com

Languages

English

Arabic

Establish, develop and maintain business relationships with current customers and prospective customers in the assigned market segment to generate new business for the organization’s products/services

prepare batches of invoices for data entry

process backup reports after data entry

print and distribute monthly financial reports

Take appropriate action to efficiently resolve issues to existing and prospective customers

Research sources for developing prospective customers and for information to determine their potential

Develop clear and effective written proposals/quotations for current and prospective customers

Expedite the resolution of customer problems and complaints Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Contributes to team effort by accomplishing related results as needed.

Data entry.

Conducted a minimum of 5 sales presentations per week by physical visits to customer locations

Performed professional presentations or demonstrations of company product(s)/service(s) while on site

Penetrated all targeted accounts and radiate sales from within client base

Emphasized product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports Built and fostered a network of referrals to create new opportunities for revenue growth.

Generated and developed new customer accounts to increase revenue

Ensured follow up by passing leads to Account Managers with calls-to- action, dates, complete profile information, and sources Always maintained professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner Actively managed call schedule to adequately covered assigned territory in a time- efficient manner

Followed up and checking all orders

Customer service

SwiftFuture, Software Development & Web Hosting

2014-2015

SKILLS

Communication skills

Customer care

Listening skills

Complex Problem Solving

Innovative Thinking

Handling complaints

Presentation skills

Teamwork

Effective use of time

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