2018

Conrad King

Computer Deployment, Call Center, Helpdesk

ac6zkl@r.postjobfree.com

Summary

I have worked extensively with a variety of computer systems and have developed knowledge of the principles, theories, concepts and technologies behind those systems. I have excellent oral and written skills and enjoy working with a team of professionals who are dedicated to deliver excellent customer service. My experience in the ticket sales, deployment, vendor management, telecommunications, helpdesk, project management, call center management and customer service fields is extensive and am accustomed to working in high volume organizations including financial institutions and medical facilities. I am an effective manager and have honed my skills in both managing projects, which included reading blueprints, as well as managing staff. My resume reflects the many systems I have worked with and as such I have attached my resume for your perusal. I am an energetic and dynamic team player, and I am confident that my skills and personality would be a perfect fit for your organization.

Experience

Ticket Seller at SF Giants

January 2013 - Present

Selling tickets using the ProVenue ticketing software, balance cash each shift, lot's of face to face customer service.

Contractor at Insight Global

2013 - 2015 (2 years)

Contractor at Insight Global

2013 - 2015 (2 years)

NA at Bayside Solutions

2014 - 2014 (less than a year)

NA at Bayside Solutions

2014 - 2014 (less than a year)

Deployment Tech at HUD

February 2013 - February 2013 (1 month)

Imaged new DELL desktops with Windows 7 using a predetermined script which included software, email and verified network connectivity. Transferred users existing data as well. Page2

Contractor at MBG.com

2013 - 2013 (less than a year)

Ipad Tech Support at Modis

September 2012 - September 2012 (1 month)

Tech support for session registration using iPads Managed 8 DreamForce ambassadors and 3 conference rooms for the duration of the conference Responsible for crowd control, vendor management, equipment maintenance, session updates and daily deployment of 8 Ipads. Service Desk at UC Berkeley

April 2012 - June 2012 (3 months)

IT service desk, providing tier 1 service to the UC Berkeley campus. Work with customer via voice and email for first call resolution when possible. Track and update issues with FootPrints help desk ticketing system. Prepare Service Desk statistical reports, update and monitor system status page and work with service owners to create and manage change board tickets. Manage calls for various service queues using an Automatic Call Distributor (ACD).

Senior Network Specialist at UCSF

August 2011 - September 2011 (2 months)

Working as an analyst doing MAC orders using Remedy for a ticket tracking system and Mysoft (UCSF product) to write orders for ATT. Phone system was Nortel Meridian, and Octel voicemail, using 2ND Nature software. Wrote orders for moves, adds, and changes to ATT for all 80 locations in San Francisco. Answered a help line for requesters needing help with their requests and followed up on open requests. Interfaced with the Help Desk while assisting customers with problems they were having determining whether or not they needed a request for a MAC or a repair ticket. DJ at Roscoes

1976 - 1979 (3 years)

DJ at Roscoes

1976 - 1979 (3 years)

Skills & Expertise

Customer Service

Microsoft Excel

Event Planning

Training

Recruiting

Vendor Management

Microsoft Office

Help Desk Support

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Windows 7

Information Technology

System Administration

Networking

System Deployment

Software Documentation

Technical Support

Troubleshooting

Telecommunications

Management

Education

City College of San Francisco

Business/Commerce, General, 1968 - 1969

City College of San Francisco

NA, Business Administration and Management, General, 1968 - 1969 Languages

English

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Conrad King

Computer Deployment, Call Center, Helpdesk

ac6zkl@r.postjobfree.com

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