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Customer Service Office

Lilburn, GA, 30047
September 09, 2018

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Laurie Ward

**** ****** **** ***** ** Apt. A, Lilburn, GA 30047 678-***-**** – Cell

Professional Summary

Office personnel/receptionist who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strong professional demeanor.


Customer service

Proficiency in MS Office

Verbal and written communication

Organization skills

Attention to detail

Multitasking strengths

Telephone skills

40+ words per minute

Work History

Deli Associate, July 2015 – June 2016

Breeze In Mart – Cowarts, AL

Assisted customers by filling orders and preparing food.

Responded to call in orders to fill customer requests.

Performed closing procedures and other deli tasks as assigned.

Work Study Program Participant, October 2012 – March 2015

Troy University – Dothan, AL

Located, retrieved, and returned student files as needed.

Answered telephones, received messages for office personnel, and assisted with student needs.

Performed other Records Office tasks as assigned.

CEMP Volunteer, August 2011 – August 2012

Department of Human Resources – Dothan, AL

Wiregrass United Way 2-1-1 – Call Specialist - Answered telephones to give information and referrals to clients seeking health and human service needs.

Wiregrass Habitat for Humanity – Receptionist – Answered telephones, received and documented homeowner mortgage payments.

Warehouse Personnel/Retail, May 2007 – April 2011

Jeffers Vet Supply – Dothan, AL

Filled and packed customer orders in warehouse.

Greeted customers and helped them locate items.

Priced merchandise, stocked shelves, and took inventory of supplies.

Handled customer issues in a timely manner and in accordance with company policies.

Kids Specialist, October 2002 – February 2007

Books-A-Million – Dothan, AL

Maintained organization and cleanliness in children’s section of store.

Provided quality customer service by having knowledge of the store.

Assisted customers in person and over the telephone.

Stocked and replenished merchandise according to store merchandising layouts.


Bachelor of Science: Social Science

Troy University – Dothan, AL

Minor in Business Administration

Graduated Cum Laude, GPA: 3.45

Associate in Applied Science: Drafting and Design Technology

Southern Union State Community College – Opelika, AL

Member of Phi Theta Kappa

Graduated with High Honors, GPA: 3.50

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