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Customer Service Manager

Location:
Houston, TX
Posted:
September 09, 2018

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Resume:

Donelle Pharms

**** ***********

Missouri City, TX 77489 713-***-****

PROFESSIONAL SUMMARY

Highly dependable and performance- driven Food Serve Professional, armed with 10 years of progressive experience in customer service, food preparation and safety, and restaurant management. Dedicated to creating and delivering unique customer experience while upholding service standards and organizational mission. Knowledgeable of safe food handling protocols and workplace safety practices.

CORE COMPETENCIES

●Point of Sale (POS) System

●Customer Service

●Food Preparation and Food Handling Safety

●Restaurant Management and Staff Training

●Cash Handling and Credit Transactions

●Creative problem solving in a collaborative work environment.

CAREER PROFILE

Hartz Chicken: Stafford, TX

Assistant Manager: July 2017-August 2017

●Train workers in food preparation, and in service, sanitation, and safety procedures.

●Supervise and participate in kitchen and dining area cleaning activities.

●Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

●Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

●Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.

●Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.

Frenchy’s Chicken: Missouri City, TX

Manager: May 2015-June 2017

●Perform various financial activities, such as cash handling, deposit preparation, and payroll using QuickBooks.

●Train workers in food preparation, and in service, sanitation, and safety procedures.

●Supervise and participate in kitchen and dining area cleaning activities.

●Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

●Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

●Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.

Luby’s Cafeteria: Pearland, TX

Cook: February 2013-February 2014

●Take and record temperature of food and food storage areas, such as refrigerators and freezers. Keep records of the quantities of food used.

●Package take-out foods or serve food to customers.

●Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

●Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items.

●Operate cash register, handle money, and give correct change.

●Vacuum dining area and sweep and mop kitchen floor.

Foodtown: Houston, TX

Cashier: 2007-2010

●Provide exceptional customer service by greeting customers entering establishments and answering customers' questions and provide information on procedures or policies.

●Stock shelves, sort and reshelf returned items, and mark prices on items and shelves.

●Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

●Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Midtown Home Healthcare: Houston, TX

Provider: 2005-Present

●Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

●Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing, bathing, and grooming.

●Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

●Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

●Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

EDUCATION

Willowridge High School: Missouri City, TX

Diploma



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