Resume

Sign in

Customer Service

Location:
Los Angeles, CA
Salary:
$17-$20
Posted:
September 09, 2018

Contact this candidate

Resume:

JOSÉ CASTAÑEDA

**** ***** ***.

Pomona, CA *****

909-***-****

ac6zig@r.postjobfree.com

EDUCATION AND RECOGNITIONS

Diamond Ranch High School 2010-2014

University of California, Los Angeles 2014-2018

●Major: Molecular Cell and Developmental Biology

●Minor: Gender Studies

QUALIFICATIONS

●Microsoft Word 2016 (35-40 wpm)

●Microsoft Excel 2016

●Microsoft PowerPoint 2016

●CITI Program: Human Research - University Officials & Staff

PROFESSIONAL EXPERIENCE

Rieber Court Front Desk (2014-Current) University of California, Los Angeles

Front Desk Supervisor

●Trained to facilitate emergency situations which could involve: earthquakes, fires, and suspicious individuals while maintaining full composure to prevent residents from panicking.

●Responsible for typical desk task, for example: answering phones, filing paperwork, and managing orders for the office.

●As a leader of a 23 member staff, I provided guidance that facilitated the providing of exceptional customer service.

●Determined monetary necessities and ordered currency through bank transactions.

●Experienced in the utilization of reservation based systems, for example Opera, to manage guest reservations for conference guests.

McDonalds Restaurant (2012-2014) Chino, California

Shift Leader

●Managed orientation for new workers, and provided them with the knowledge needed to flourish as staff members.

●Coordinated with the managers of the establishment to arrange promotional events and therefore served as a leader to the staff.

●Responsible for computing monetary counts and reporting them in an organized fashion to account for the gross earnings of the restaurant.

85 Bakery Café (2013-2014) Chino Hills, California

Cashier and Barista

●Provided exceptional customer service, while supervising drink station to systematically ensure rapid drink production

●Cohesively acted as a unit to mitigate any and all possible overflow of customers during rush periods.

INTERNSHIP EXPERIENCE

Ronald Reagan Medical Center as a Care Extender 2015-2016

●Development of patient interactions and bedside manners

●Practiced CI-CARE, which ensures confidentiality and respect for the patients.

●Aided nurses by restocking materials and accompanying patients when needed to.

●Went on rounds with medical students, and experienced medical procedures such as tracheal tube insertion and skin grafts

Elevate Physical Therapy and Fitness 2017-2018

●Assist Physical Therapist in conducting tests that demonstrate muscle stability and regeneration.

●Develop a personal connection with patients to ensure their satisfaction and comfort through a strenuous period of physical therapy

●Facilitated patient's physical therapy procedures by providing proper equipment and documentation needed prior to treatment to improve the efficacy of procedure

VOLUNTEER EXPERIENCE

Pomona Medical Center Volunteer 2014

●Handled the reception desk by interacting with family members

●Organizing charts and medical documentation, to ensure efficiency

●Interact with patients and their families to facilitate their stay in the hospital

LABORATORY EXPERIENCE

Pathology Laboratory (PI: Dr. Engman) 2017-Current

●Studied the effect of anti-cancer drugs on prostate cancer. I was able to contribute to this experiment by conducting the following laboratory techniques:

Cell culturing

Microscopy

Pipetting techniques

Northern/Southern/Western Blotting



Contact this candidate