Customer Service
Resume:
JOSÉ CASTAÑEDA
Pomona, CA *****
*********@*****.***
EDUCATION AND RECOGNITIONS
Diamond Ranch High School 2010-2014
University of California, Los Angeles 2014-2018
●Major: Molecular Cell and Developmental Biology
●Minor: Gender Studies
QUALIFICATIONS
●Microsoft Word 2016 (35-40 wpm)
●Microsoft Excel 2016
●Microsoft PowerPoint 2016
●CITI Program: Human Research - University Officials & Staff
PROFESSIONAL EXPERIENCE
Rieber Court Front Desk (2014-Current) University of California, Los Angeles
Front Desk Supervisor
●Trained to facilitate emergency situations which could involve: earthquakes, fires, and suspicious individuals while maintaining full composure to prevent residents from panicking.
●Responsible for typical desk task, for example: answering phones, filing paperwork, and managing orders for the office.
●As a leader of a 23 member staff, I provided guidance that facilitated the providing of exceptional customer service.
●Determined monetary necessities and ordered currency through bank transactions.
●Experienced in the utilization of reservation based systems, for example Opera, to manage guest reservations for conference guests.
McDonalds Restaurant (2012-2014) Chino, California
Shift Leader
●Managed orientation for new workers, and provided them with the knowledge needed to flourish as staff members.
●Coordinated with the managers of the establishment to arrange promotional events and therefore served as a leader to the staff.
●Responsible for computing monetary counts and reporting them in an organized fashion to account for the gross earnings of the restaurant.
85 Bakery Café (2013-2014) Chino Hills, California
Cashier and Barista
●Provided exceptional customer service, while supervising drink station to systematically ensure rapid drink production
●Cohesively acted as a unit to mitigate any and all possible overflow of customers during rush periods.
INTERNSHIP EXPERIENCE
Ronald Reagan Medical Center as a Care Extender 2015-2016
●Development of patient interactions and bedside manners
●Practiced CI-CARE, which ensures confidentiality and respect for the patients.
●Aided nurses by restocking materials and accompanying patients when needed to.
●Went on rounds with medical students, and experienced medical procedures such as tracheal tube insertion and skin grafts
Elevate Physical Therapy and Fitness 2017-2018
●Assist Physical Therapist in conducting tests that demonstrate muscle stability and regeneration.
●Develop a personal connection with patients to ensure their satisfaction and comfort through a strenuous period of physical therapy
●Facilitated patient's physical therapy procedures by providing proper equipment and documentation needed prior to treatment to improve the efficacy of procedure
VOLUNTEER EXPERIENCE
Pomona Medical Center Volunteer 2014
●Handled the reception desk by interacting with family members
●Organizing charts and medical documentation, to ensure efficiency
●Interact with patients and their families to facilitate their stay in the hospital
LABORATORY EXPERIENCE
Pathology Laboratory (PI: Dr. Engman) 2017-Current
●Studied the effect of anti-cancer drugs on prostate cancer. I was able to contribute to this experiment by conducting the following laboratory techniques:
Cell culturing
Microscopy
Pipetting techniques
Northern/Southern/Western Blotting
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