LINDA PENA

ac6zh1@r.postjobfree.com

562-***-****

OBJECTIVE

MY OBJECTIVE IN THE WORKPLACE IS TO CONSISTENTLY PROVIDE GREAT CUSTOMER SERVICE AS WELL AS TAKE ON MULTIPLE RESPONSIBILITIES AS NEEDED IN THE WORK ENVIRONMENT.

SKILLS

• Positive attitude and self-motivated

• Quick learner with the ability to adapt

• Able to perform front and back office procedures

• CPR/AED infant and adult certified-FEB 2018

• Extensive knowledge of POS and EZ-Care computer programs

• 2018 Finger Print Clearance and background check cleared and verified • Highly Reliable

• Versatile and multi-skilled person

• Always ready to learn new things and take on more than is expected

• Comfortable and dependable with quickly adding and understanding revenue and revenue documents

EXPERIENCE

NOVEMBER 2017– MAY 2018

Office Manager / Robert Mayer Childhood Development Preschool, Huntington Beach CA

• Point person for maintenance, mailing, shipping, supplies, and errands

• Organize and schedule monthly meetings with Directors and Financial department

• Provide detailed information to visitors about the program

• Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, and retrieval

• Ensure that results are measured above standards, while making necessary changes along the way

• Ensure filing systems are maintained and current

• Improve employee and client retention rates through active communication and problem-solving efforts

• Kept management informed by reviewing and analyzing special reports; identifying trends

• Excellent time management skills and ability to multi-task and prioritize work while still maintaining an excellent standard in attention to detail and problem solving

NOVEMBER 2015 – NOVEMBER 2017

Server / BJ’s Restaurant and Brewhouse, Brea CA

• Received award for most outstanding service performed within the restaurant along with recognition and awards for employee of the year in 2016

• Assisted guests with reservations for large parties as well as coordination of the host stand

• Successfully trained multiple new hosts and takeout team members

• Operated POS terminals and cash register to input customers’ orders, swipe credit cards and input cash amounts received

• Consistently received outstanding online surveys on my service and hospitality from guest experience

• Coordinated with managers and brewers to design creative beer boards that were displayed throughout the building for marketing purposes

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment

• Monitor dining room to ensure optimal guest experience

• Strong opener and closer, easily able to perform and organize the duties necessary for the store to yield its sales for the day

NOVEMBER 2016 – DECEMBER 2016 (SEASONAL)

Sales Associate/ Urban Outfitters, Brea CA

• Maintain constant presence on sales floor to address customer needs

• Approach browsing customers and initiate conversation in conjunction with pushing our daily specials to

determine buying preferences

• Sign customers up for marketing lists and inform of upcoming promotions or customer events

• Prepared for promotions by rearranging back stock, adding signage, and retagging as well as organizing its placement on the floor

• Followed latest trends in order to provide up-to-date information to customers

EDUCATION

SEPTEMBER 2007-MAY 2012

Advanced High School Diploma / Herndon High School, Herndon VA

JANUARY 2016-PRESENT

Associates Degree for Transfer in Business / Santiago Canyon College

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