Customer Service Sales
Resume:
LINDA PENA
**********@*****.***
OBJECTIVE
MY OBJECTIVE IN THE WORKPLACE IS TO CONSISTENTLY PROVIDE GREAT CUSTOMER SERVICE AS WELL AS TAKE ON MULTIPLE RESPONSIBILITIES AS NEEDED IN THE WORK ENVIRONMENT.
SKILLS
• Positive attitude and self-motivated
• Quick learner with the ability to adapt
• Able to perform front and back office procedures
• CPR/AED infant and adult certified-FEB 2018
• Extensive knowledge of POS and EZ-Care computer programs
• 2018 Finger Print Clearance and background check cleared and verified • Highly Reliable
• Versatile and multi-skilled person
• Always ready to learn new things and take on more than is expected
• Comfortable and dependable with quickly adding and understanding revenue and revenue documents
EXPERIENCE
NOVEMBER 2017– MAY 2018
Office Manager / Robert Mayer Childhood Development Preschool, Huntington Beach CA
• Point person for maintenance, mailing, shipping, supplies, and errands
• Organize and schedule monthly meetings with Directors and Financial department
• Provide detailed information to visitors about the program
• Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, and retrieval
• Ensure that results are measured above standards, while making necessary changes along the way
• Ensure filing systems are maintained and current
• Improve employee and client retention rates through active communication and problem-solving efforts
• Kept management informed by reviewing and analyzing special reports; identifying trends
• Excellent time management skills and ability to multi-task and prioritize work while still maintaining an excellent standard in attention to detail and problem solving
NOVEMBER 2015 – NOVEMBER 2017
Server / BJ’s Restaurant and Brewhouse, Brea CA
• Received award for most outstanding service performed within the restaurant along with recognition and awards for employee of the year in 2016
• Assisted guests with reservations for large parties as well as coordination of the host stand
• Successfully trained multiple new hosts and takeout team members
• Operated POS terminals and cash register to input customers’ orders, swipe credit cards and input cash amounts received
• Consistently received outstanding online surveys on my service and hospitality from guest experience
• Coordinated with managers and brewers to design creative beer boards that were displayed throughout the building for marketing purposes
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
• Monitor dining room to ensure optimal guest experience
• Strong opener and closer, easily able to perform and organize the duties necessary for the store to yield its sales for the day
NOVEMBER 2016 – DECEMBER 2016 (SEASONAL)
Sales Associate/ Urban Outfitters, Brea CA
• Maintain constant presence on sales floor to address customer needs
• Approach browsing customers and initiate conversation in conjunction with pushing our daily specials to
determine buying preferences
• Sign customers up for marketing lists and inform of upcoming promotions or customer events
• Prepared for promotions by rearranging back stock, adding signage, and retagging as well as organizing its placement on the floor
• Followed latest trends in order to provide up-to-date information to customers
EDUCATION
SEPTEMBER 2007-MAY 2012
Advanced High School Diploma / Herndon High School, Herndon VA
JANUARY 2016-PRESENT
Associates Degree for Transfer in Business / Santiago Canyon College
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