Customer Service Administrative Assistant
Resume:
Reem Abendeh
Receptionist
****.*****@*****.***
Personal information
Date and Place of Birth: Oct 21, 1988– Irbid
Gender: Female
Marital Status: Married
Religion: Muslim
Nationality: Jordanian.
Address: Abu Dhabi, UAE
Phone #: +971*********, +971-*********
Email: ****.*****@*****.***, *********@****.**
Objectives
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Distinguished Skill
Highly skilled in front desk duties.
In-depth knowledge of answering telephone calls on multi-line system
Demonstrated ability to interact with Customers
Able to multitask and work in a fast pace environment
Excellent customer service skills
Bilingual English/Arabic
Working knowledge with computers and Microsoft Windows, Word and Excel.
EDUCATION
B.SC in Archaeology
Date Course Completed: Jun 4, - 2012
Yarmouk University
Address: 009**********, fax 009**********, P.O.Box (566)
E-mail: *******@**.***.**, Irbid Jordan
Training course in hospital management Date Course Completed: Jul 15, 2008 Granada College
The training period 6 months
Address: 009***-*******, fax 009***-*******, P.O.Box (1900) Irbid Jordan
Professional Experience:
Reliance property management,
September 2015 – March 2017.
As Receptionist
answer telephone, screen and direct calls
provide information to callers
greet persons entering organization
direct persons to correct destination
deal with queries from the public and customers
ensure knowledge of staff movements in and out of organization
monitor visitor access
prepare correspondence and documents
Beit Ras Charity Association,
March 2012- April 2014.
As School Administrative Assistant
Handled environment with constant interruptions, while maintaining good judgment regarding priority tasks, safety issues and overall support
Multitasked and greeted visitors, maintained a welcomed, respected and pleasant community
Maintained office environment and still collect precise information regarding dismissal
Walked throughout the Lower School as well as the entire school property to meet with others, delivered messages, obtained supplies, handled mail etc.
Applied common sense understanding to carry out instructions furnished in written or oral form. Ascertained which people need immediate assistance and act accordingly
Used office equipment and have a willingness to learn new programs/functions as they become available
Performed other duties as required to maintain the school program, support director, teachers and provide services for students
Languages
*Arabic (mother tongue)
*English (spoken. Read and written)
Qualifications
MS Office “Power User”
Spirit of Team
Good Command of Learning
Adept Written/Verbal Communicator
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