Project Manager/Instructional Designer/Technical Trainer

KAY ADAMS

*** ******* *****

Montgomery, AL *****

Phone 334-***-****

E-mail ******@***.***

PERSONAL SYNOPSIS

I offer a unique mix of education and experience. With a double master’s and a diverse spectrum of professional experience I am able to develop curriculum materials and train individuals and groups in person and through remote mediums. Years of project management experience allow me to schedule, budget, and deliver on time and within scope.

EMPLOYMENT

TEKsystems, 6/27/16 - current

State of Alabama Department of Finance – STAARS Project- Instructional Designer/ Technical Trainer

Created training material for STAARS (State of Alabama Accounting and Resource System). Responsible for Managing and Training State of Alabama Employee(s) to use CGI Advantage software application to complete the following: Annual Operations Plan, Operations Plan Revisions, Budget Requests, Budget Request Revisions and Performance Measures. Trained more than 500 users STAARS Navigation, Operations Plan, and Budget Revisions. Designed all course material using Adobe and Microsoft products. Responsible for administrative tasks to maintain the training environment for Performance Budgeting. Responsible for designing and creating Job Aids. Responsible for training State of Alabama Staff Accountants in a classroom setting. Instructional Systems Designer creating online, classroom, and Job Aid training products. Designs test scenarios, analyze and evaluates lifecycle work products against quality standards, and test application software utilization quality management testing tools in order to ensure requirements are satisfied, mimic production, aged data, and perform other testing scenarios. Assists in the development and maintenance of the STAARS training plan, manuals on-line help, desk guides, lesson plans, and training presentation materials to ensure training is financially accurate and follows State law, policies, and procedures. Delivers IT, STAARS and accounting process training to end-users on all assigned course according to training plan consistent with approved lesson plans and presentation materials. Research IT system issues including financial, procurement and budget related questions, and provides instruction and assistance to state agencies regarding the implementation and support of STAARS. Resolve helpdesk ticket issues.

ASM Research, 4/28/16 – 6/24/16 Fairfax, VA

ADAMS COMMUNICATIONS & ENGINEERING TECHNOLOGY, INC, 5/11/15 – 4/27/16 Reston, VA

Veterans Affairs National Service Desk - Instructional Designer/ Technical Trainer, 05/11/15 – 6/24/16

Work with customer to determine training needs. Analyze needs and consult with key stakeholders to analyze training needs and documents. Develop processes to optimize training development and delivery. Design curriculum and develop training plans, programs, and materials for agency staff on various subjects including using agency-specific applications and tools in a various presentation media, such as written, visual and web based classes.

Develop computer-based training (CBT) modules for custom-developed applications; manage projects including time-lines, development of content, audio recording, digitizing media, writing training content, developing assessments and creating computer-based animations for training modules.

ALABAMA COALITION AGAINST DOMESTIC VIOLENCE (ACADV)/ALABAMA RURAL COALITION FOR THE HOMELESS (ARCH) Montgomery, AL

Systems Administrator/Project Manager, 01/08 – 5/8/15

Project management for the expansion of the HMIS program in the 43 rural counties of Alabama and system administration under the Homeless Management Information System (HMIS). Manage the HMIS project by developing relationships with homeless service providers in the 43 rural counties of Alabama, local governments, DHR, or any entities providing services for homeless or low income individuals. Focus on project management with VA systems and the 5-year plan to end chronic veteran homelessness.

Develop curriculum for HMIS training, provide presentations, and technical support to further the HMIS project. Develop trouble ticket system to enable prioritizing of hardware and software issues for users in our project area.

Responsible for research of new technologies and ways to lower travel costs for ACADV/ARCH through technology. Provide training via webinar, and in person for one person up to groups of 350+. Responsible for procurement and set-up of computer systems for ACADV and for the HMIS program and its project management.

Co-chair for PromiseSE which oversees the policies and procedures for the Alabama HMIS.

SafetyNet Trainer of Trainers. Elite national training group made up of representatives from each state. Provide technical training for various groups in person or via webinar on uses of technology, how to keep victims of domestic violence and stalking safe when using computers, cell phones, fax machines, TTY machines, and other forms of technology.

TROY UNIVERSITY MONTGOMERY Montgomery, AL

Adjunct Professor, 08/06 – current

Develop curriculum and syllabus for computer and business courses. Focus is on computer hardware, software, application skills, keyboarding skills, the internet and internet search, web page creation, networking, careers, computer ethics, business and computer system basics. We use Microsoft office software, but the knowledge and concepts can be applied to Microsoft works or ClarisWorks or to any other productive suite software. Blackboard certified to develop curriculum and courses for teaching in an on-line environment.

REGIONS BANK/REGIONS MORTGAGE Montgomery, AL

Mortgage Loan Coordinator II, 03/03 – 12/07

Underwrite and review all credit documents and property information on mortgage loan applications for approval or declination; to make sound judgments and offer assistance to loan originators in the areas of training and problem situations. Communicate with branch personnel on their files and answer any questions and/or address problems. Certified in conventional, FHA, VA, construction/permanent, and expanded approval loans. Accountable for data transfer from TMO to Empower.

Customer Service Representative, 06/02 – 03/03

Assisted customers with account inquiries and problems, on the fly account analysis and recommendations for improved financial allocations, created daily team meeting summary e-mail, responsible for team e-fax training, assisted with call center monthly motivational themes, maintained and exceeded all sales goals.

ASPIRE STAFFING & EXPRESS PERSONNEL Montgomery, AL

Temporary Office Staff, 10/01 – 06/02

Worked in temporary supervisory and office/administrative positions, filing, answering phones, creating documents, managed databases, forms creation, presentation creation, as assignments required.

DAIRY MANAGEMENT, INC. Rosemont, IL

Collections and Compliance Administrator, 06/99 – 10/01

Management functions for the collection and administration of funds for the National Dairy Board. Administrator of all accounting functions for over 650 individual accounts. Received and entered remittance reports from various Responsible Persons (RPs), tracking accounts and making sure RPs participated in the mandatory Checkoff program. Worked as a liaison to the USDA in efforts to collect on delinquent accounts and set procedures for the Dairy Checkoff program. Aided in the development and transferred a custom software program from an outsourced location to our offices in Rosemont.

I worked directly with the system developer and programmer to upgrade from a DOS based system to a windows environment. I assisted in the development of software enhancements and upgrades, system backup and management of data integrity. I was also accountable for software configuration management and wrote complete procedures manual for the Collections and Compliance computer system and the duties of the position.

Other functions included working with Dairy Management, Inc. on accounts receivable functions and reporting for budgeting and forecasting.

Administrative Assistant, 11/97 – 06/99

Responsible for scheduling and planning bulk mailings, bulk mailing programming using Microsoft Access, database administrator for bulk mailings, wrote procedures manual for importing data from various formats into a readable format for exportation to UPS systems. Prepared detailed projection spreadsheets, maintained up to date allocation reports. Other duties included exhibit coordinator, warehouse liaison, customer service, National Dairy Council catalog editing.

GARDEN HOMES BY E.L., INC. South Bend, IN

Assistant Office Manager/ Accounting Assistant, 07/96 – 10/97

Assisted office manager in entering invoices, analyzing budgets, processing payroll, preparing sworn statements and lien waivers, provided support for office staff when manager was not available. Prepared home closing packets and documents, and prepared and recorded property deeds. This position also required me to work closely with banks and mortgage companies in order to close on newly constructed homes.

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

Masters of Information Systems Management Completed 06/04

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

Masters of Business Administration Completed 11/02

INDIANA UNIVERSITY Bloomington, IN

Bachelors of Arts in Psychology Completed 05/94

Active in floor government and educational planning/programming.

INDIANA STATE UNIVERSITY Terre Haute, IN

Summer Honors Seminar in Archeology Completed 6/90

SOFTWARE/LANGUAGE EXPERIENCE

Adobe Captivate

SharePoint

MAC Server OSX

Service Point

ALICE

MS Word

MS Excel

MS Power Point

MS Outlook

MS Project

MS Front Page

MS Access

MS Server IIS

MS Lync

MS OneNote

MyITLab

SIMNET

Blackboard LMS

Canvas LMS

WebExpress

GoToMeeting

Java

JavaScript

Active Directory

Business Objects

Visual Basic

HTML/XHTML

Dreamweaver

AS400

WANG

Peachtree

PeopleSoft

LCMS

Adobe Acrobat

SQL

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