Customer Service Quality

Nishi kala singh

Mobile: +91-897*******,896-***-****

Email id: **********@**********.***

Professional Summary

Currently working in Kerala Ayurvedam as a PRO siliguri

Worked as senior counselor in Flying cats an Airhostess Academy

Worked as Centre head in Franklin

Worked as customer relationship officer at HTMT global solution

ITS Skills

Exhaustive experience of all tools of M S Office( Excel,Power Point, Word, DTP,Photoshop

.

Professional Experience

1)Flying Cats an Airhostess Academy as senior counselor

Key responsible areas-

Taking counseling and increase admission

Follow up of students after counseling

To look After admission students are getting proper training or not

2) Franklin Institute of Education

Centre head

To Increase admission

Supervise the center

Employee payment

Look after employee satisfaction

3)HTMT GLOBAL SOLUTION

CUSTOMER RELATIONSHIP OFFICER

From Aug 2007 to Sep 2008

Reporting to: Team Leader

Key Responsibility Areas:

Inbound customer service (voice process)

Effective and efficiently respond to call from customers

Ensure the Quality of output and accuracy of information is maintained

4)Kerala Ayurvadam Siligiri Working as a PRO handles whole patients’ party query,short out there problems,coordinate with HOD

Education Qualifications

HR MANAGEMENT IN 2010

IMT, Ghaziabad

BACHLORS OF ARTS FROM BURDWAN UNIVERSITY

From D .V .MahavidyalayaChittaranjan

IN 2004

DIPLOMA IN DTP AND PHOTOSHOP

BRAINWAIR FROM JADAVPUR UNIVERSITY

Profile Key Words

Supervise the Centre

Interact and take interview as the new candidates coming for admission

All other necessary works to run the Centre

Inbound customer service, effectively and efficiently respond to call from customers,

Ensure the quality of output and accuracy of information

Personal Details

Date of Birth : 22 Feb., 1982

Name of spouse : Rajeev Kumar Singh

Gender : Female

Marital Status : Married

Nationality : Indian

Address : Durgapur west Bengal

Current CTC : 2 lakes 40 thousands

Notice period : 15 days

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