214-***-**** (phone) email: firstname.lastname@example.org
A Professional experienced in review/reconciliation, and contract compliance. A self-starter with a proven
track record of achievement. A flexible, problem solving professional exhibiting strong interpersonal skills with
the ability to handle multiple tasks and frequent deadlines.
Network Real Estate Specialist/Developer I – ( JB Software and Consulting ) June 2018 – August 2018
Provided project support to the Sr. Real Estate Specialists for Verizon cell site modifications ( i.e site acquisition, A&E,
environmental due diligence, design and construction drawings, regulatory compliance, zoning and permitting. Types of
projects included, 4WTCR, LTE, AWS, or other antenna changes or additions; microwave changes or additions, and other
miscellaneous modifications at existing macro and small cell sites.
Worked with the Sr. Real Estate Specialists, and West Territory to receive and upload real estate agreement documents
into FUZE (e.g., application approval letters, lease agreements.)
Updated site databases (e.g., Fuze, Site Tracker (Salesforce), etc.) with new site modification dates/milestones.
Created purchase orders via People Soft application.
Requested location codes, project numbers, and budget strings for existing sites.
Emailed real estate related documents to the Real Estate Specialist and outside vendors to assist in achieving project deliverables.
Researched NetSites, Fuze, Site Tracker (Salesforce) and provided documentation needed for projects by either looking in online tools and applications.
Effectively interacted with Project Managers/Vendors teams and follow up on issues and correspondence.
Efficiently used tools and applications such as MS Office and Google Suite
Provided back up to other team members as needed.
Performed other special projects as assigned.
Client Services Representative - Premium Audit Services (Cotiviti Healthcare) November 2015 – June 2018
Responsible for the oversight of provider/network support within the Premium Audit Services Line of Business
displaying strong written and verbal communication skills.
Respond to requests from providers, clients and upper level management and analyze data to facilitate resolution
of more complex inquiries regarding Commercial payer reimbursement or Clinical payer reimbursement.
Research on special projects, identify discrepancies, analyze refund payment issues for contract claims resolution
Utilize internal/external applications, Excel, Access, and Sharepoint for contract claims resolution.
Work with IT SMEs to get enhancements implemented to internal systems in support of business needs.
Ensures the team is in compliance of SLAs by processing provider appeals within 48hrs.
Export, review data files and make corrections prior to submission to the client for processing.
Assisted revenue cycle management with the identification of commission errors for overpayment to recover
$40,000 revenue to Premium Audit Services.
Administer the Unresolved Upadjust/Refund payment report to assist in account reconciliation.
Cross-trained to assist with responsibilities on the Clinical Chart Validation Audit.
Assist with the training of associates on departmental tasks.
Create documentation for departmental systems.
Onsite Representative (Servicelink-Default Title and Closing) March 2014- October 2015
Audit review of all deeds for various states for quality assurance prior to submission to the client for execution.
Audit review of all HUDs from closers for various states prior to submission to the client for quality
assurance and input into Resnet for client approval.
Provide origination docs as requested to assist in clearing title.
Communicate with client departments to help resolve any vesting/title issues.
Order contracts and title for assets and maintain the assigned portfolio over 100 files in various states.
Complete assigned tasks in Resnet within SLAs.
Research and resolve any escalations/inquiries submitted by management and staff (internal and client).
Provide feedback to management (internal and client) on any processes or system issues.
Create and maintain a strong, productive working relationship with the client.
Maintain Master report of all REO property inventory. Maintain Master report for DIL inventory.
Created reports for tracking Deed/HUD/Affidavit processing.
214-***-**** (phone) email: email@example.com
FHA Claims Analyst (Wingspan) October 2013-Jan 2014
Review and process required claim documentation to recover advances incurred throughout the default process.
Audit of FHA loans to ensure requirements have been met and claims process can be validated.
Validate fees, follow up for missing documentation and maintain systems necessary for proper claim
handling and follow up.
Research issues, obtain proper supporting documentation in a timely manner as requested by
the investor and reconcile calculations through analysis and attention to detail.
Asset Manager (REDC Default Solutions) November 2012 – March 2013
Assisted homeowners and real estate agents to facilitate Fannie Mae coop short sale transactions which
prevented homeowner foreclosure. This included contact with the servicer (client), listing agents, borrowers,
and any other authorized 3rd parties.
Obtained required documents from agents or sellers, audit review for accuracy, upload into the Equator system
and enter information into Salesforce system.
Reviewed marketing plan and input Fannie Mae’s suggested list price into Equator system.
Maintained system data integrity and accurate asset status via Equator system and detailed notes on assigned
portfolio which prevented miscommunications to the client.
Provided continuous monitoring, auditing and follow-up, perform multiple tasks and met critical deadlines
and Service Level Agreements while maintaining accuracy and quality of a portfolio of 170 loans.
Completed transactions in Equator system to move files through the FNMA coop short sale process.
Operations Specialist (JP Morgan Chase-Default Property Valuations) October 2011 – August 2012
Created ad hoc Excel reports for management providing an analysis of system generated product errors which prevented company loss. Participated in special projects, provided order process support for Fannie and Freddie valuation orders.
Researched, analyzed and maintained internal databases with attention to details.
Vendor management responsibilities including maintaining vendor SLAs in compliance with BPO fulfillment expectations.
Provided valuation direction to vendors for order resolution on residential, commercial BPOs and Appraisals in order to help facilitate the valuations process in loss mitigation. Demonstrated analytical thinking for identifying, scrutinizing, and resolving valuations process eliminated order errors and prevented company losses.
Ability to effectively prioritize multiple, concurrent projects.
Mortgage Servicing Specialist (Bank of America – Landsafe Title ) October 2010- July 2011
Completed title policy commitment revisions for various states and quality control.
Provided audit review of all deeds, HUD-1, closing packages, updated Sharepoint, and other databases.
Conducted testing of REO procedures for modification and provided training to team members.
Created title policy invoices, fee sheets and followed-up with vendors regarding their title requests.
Verified title vesting and coordinated title issue resolution with servicing groups.
Real Estate REO Administrator / Office Manager (Assist 2 Sell) December 2002 – September 2008
Prepared contracts and Listing agreements, verified fees on HUD-1 statement.
Generated custom reports, Comparative Market Analysis (CMA) and assisted Broker in completing BPOs.
Negotiated pricing/fees with vendors and coordinated property rehab of foreclosed properties.
Processed accounts payable / receivables and completed corporate monthly reports.
Created and distributed promotional materials, maintained websites, scheduled appointments.
Contacted necessary agencies to obtain delinquent tax or HOA information on accounts.
Gathered client financial information and pulled credit reports for loan processing, input client information on 1003 application.
Verified agent licenses, E&O insurance and continuing education were in compliance.
Education - Iowa State University – Bachelors of Science Degree, Business Administration