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Customer Service Data Entry

Burleson, TX
September 08, 2018

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**** ******* **** **

Burleson, Tx 76028



LeTourneau University

Bachelor of Science in Human Service, Dec, 9, 2017

Work Experience

Jackson Hewitt/Tax Preparer 1/2018 4/2018

Assisted clients in filing taxes to Internal Revenue Service

Total Management, Green Trust Cash 7/2015 3/2017

Loan Processor/ CSR

Customer Service Representative

Heavy call volume, online chat and email correspondents with clients

Data entry and verification of income thru various bank calls daily

Process loans within the guidelines and procedure of the financial institution

Crawford and Company 10/2012 9/2014

Texas-License Property & Casualty Adjuster

Assist with payoff of damaged claims for United Parcel Service Capital Claims Program

Customer service, heavy phone volume of inbound and outbound calls, interviews and investigations for determination of payment

Data entry of the claims decision and claim status in Ms Word and Excel

Manage daily spreadsheets of reports and claim resolutions

MTC/East-Texas Treatment Facility 11/2011 2/2012

Transition Clerk

Administrative clerical duties included high volume of data entry, filing documents

Prepared weekly reports to Texas Dept of Criminal Justice on DWI and Substance Abuse offenders

Scheduled conference calls with assigned Judges and Parole Officers weekly.

Texas Workforce 7/2009 4/2010

Customer Service Rep

Conducted intake of claims for unemployment insurance

Promptly answered calls of customers and took appropriate action using program knowledge to assist claimants filing for benefits

HealthMarkets 11/2002---10/2007

Customer Service Rep II

High volume of inbound calls daily assisting customers in understanding their health policy

Responsible for setting up payment arrangements, mediating and educating customers regarding claims, coverage and benefit changes. Typing, faxing, processing incoming/outgoing mail

Maintained quality control by providing excellent employee customer service training to new hires.

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