Customer Service Data Entry
Resume:
JOYCE A ROQUEMORE
Burleson, Tx 76028
********@*****.***
Education
LeTourneau University
Bachelor of Science in Human Service, Dec, 9, 2017
Work Experience
Jackson Hewitt/Tax Preparer 1/2018 4/2018
Assisted clients in filing taxes to Internal Revenue Service
Total Management, Green Trust Cash 7/2015 3/2017
Loan Processor/ CSR
Customer Service Representative
Heavy call volume, online chat and email correspondents with clients
Data entry and verification of income thru various bank calls daily
Process loans within the guidelines and procedure of the financial institution
Crawford and Company 10/2012 9/2014
Texas-License Property & Casualty Adjuster
Assist with payoff of damaged claims for United Parcel Service Capital Claims Program
Customer service, heavy phone volume of inbound and outbound calls, interviews and investigations for determination of payment
Data entry of the claims decision and claim status in Ms Word and Excel
Manage daily spreadsheets of reports and claim resolutions
MTC/East-Texas Treatment Facility 11/2011 2/2012
Transition Clerk
Administrative clerical duties included high volume of data entry, filing documents
Prepared weekly reports to Texas Dept of Criminal Justice on DWI and Substance Abuse offenders
Scheduled conference calls with assigned Judges and Parole Officers weekly.
Texas Workforce 7/2009 4/2010
Customer Service Rep
Conducted intake of claims for unemployment insurance
Promptly answered calls of customers and took appropriate action using program knowledge to assist claimants filing for benefits
HealthMarkets 11/2002---10/2007
Customer Service Rep II
High volume of inbound calls daily assisting customers in understanding their health policy
Responsible for setting up payment arrangements, mediating and educating customers regarding claims, coverage and benefit changes. Typing, faxing, processing incoming/outgoing mail
Maintained quality control by providing excellent employee customer service training to new hires.
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