Medical Office Customer Service

Blanca Sandoval Flores

Phone: 562-***-**** Email: ***********@***.***

MEDICAL OFFICE SUPPORT PROFESSIONAL/MEDICAL BILLER/ MEDICAL ADMINISTRATIVE ASSISTANT

Top performing medical office support professional with a high reputation for professionalism, integrity, resourcefulness, and competence. Superior communication and listening skills. Strong patient/customer focus, with attention to detail and excellent follow-through. CORE EXPERTISE

• Medical Office Management • Insurance Billing/Authorization • Track Patients Payments/Co- Payments • Patient Scheduling • Medical Office Receptionist • Medical Records Tracking PROFESSIONAL EXPERIENCE

Medical Office of Dr. Keith Gross, Dermatologist Victorville, CA Oct 2007-Present Oversee and manage daily activities of the medical office such as answering phones, patients’ scheduling, verify insurance authorizations, billing insurance companies, track insurance and patient’s payments, keep medical records updated. Duties also include to provide support to secondary office twice a month.

A-Med Health Care, Huntington Beach, CA Feb 1997-Jan 2006 Billed and collected from insurance companies based on the type of insurance (PPO, HMO, POS, Medi-Cal, State Programs, Medicare, Cash accounts, Workers Compensation insurances. Additional responsibilities included to provide customer service, insurance/patient adjustments, provide support for special projects, assist with auditing, responsible for routing back all files and ensure security, and create monthly reports.

2

EDUCATION

High School Diploma Bell High School Bell, CA

COMPUTER SKILLS

• Microsoft Word • Ten Key • Type 45 wpm • Proficiency to use office equipment LANGUAGES

• Proficient in Spanish (Speaking/Writing)

REFERENCES

• Furnish upon request

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