Customer Service Microsoft Office
Resume:
FAITH HOWELL
*** *********** *****, ***** ******** SC 29135
Email: *****.********@*****.***
EXPERIENCE
LABOR, LICENSING AND REGULATIONS
LICENSING SPECIALIST
Evaluates new licenses required by the Contractors Licensing Board to include: review of license, background checks, follow-up calls, research, receive payments, etc.
Performs re-instatement procedures for renewal applicants and issues licensing credentials. Submits revisions, where applicable.
Navigates the LLR Licensing System in order to process and review contractor’s accounts.
Provides quality customer service and answers inquiries regarding the application process and directs calls to appropriate department, if applicable.
Collaborates with other departments in order to process applications in a timely manner.
08/1998-09/2015
TIME WARNER CABLE
PHYSICAL SECURITY COORDINATOR
Assisted the Director of Security by coordinating security functions of the office.
Monitored the electronic security system to ensure authentication of ID badges for employees, temporary, contractors and visitors. Created, issued and audited ID badges for the same. Issued and maintained parking decals. Maintained Procurement Card and processed invoices for the department.
Provided recommendations for improvement for security department.
Maintained security files, reports and spreadsheets.
EDUCATION
5/1996
B.A., SOCIOLOGY MINOR: CRIMINAL JUSTICE
CLAFLIN UNIVERSITY
5/2019 (TENTATIVE)
M.A., HUMAN RESOURCES MANAGEMENT
WEBSTER UNIVERSITY
WORK RELATED SKILLS
-Quality Customer Service -Microsoft Office Suite
-Organization Skills -KRONOS/SCEIS end user
-Ability to Multitask -Security Systems
REFERENCES AVAILABLE UPON REQUEST
STRENGTHS
CUSTOMER SERVICE
ENJOY ASSISTING EMPLOYEES WITH ISSUES AND HELPING THEM UNDERSTAND POLICY AND PROCEDURES. BEING ABLE AND AVAILABLE TO BE A VALUABLE RESOURCE TO EMPLOYEES.
WEAKNESSES
ONE OF THE AREAS THAT I HAVE IMPROVED WHILE MAINTAINING MULTIPLE TASKS IS CREATING TASK FOLDERS IN OUTLOOK TO ASSIST ME IN “OUTLOOK” TO HELP ME ORGANIZE MY RELATED EMAILS TO ENSURE MY TASKS ARE SEPARATED AND ADDRESSED IN A TIMELY MANNER.
WHY ARE YOU INTERESTED IN THIS JOB?
I AM INTERESTED IN THIS POSITION BECAUSE IT HAS SOME OF THE SAME ADMINISTRATIVE FUNCTIONS THAT I HAVE DONE AND CURRENTLY DOING TODAY.
WHAT MAKES YOU QUALIFIED FOR THE POSITION?
WITH OVER 17 YEARS OF EXPERIENCE, I HAVE A BS DEGREE IN SOCIOLOGY AND CURRENTLY WORKING ON A MA DEGREE IN HUMAN RESOURCES MANAGEMENT.
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