Executive Assistant Customer Service
Resume:
BASMA NAJJAR
Los Angeles, CA
***********@*******.***
SUMMARY OF QUALIFICATIONS
• Proficient Office Manager with over 12 years of administration working experience and advance knowledge in the general clerical duties working in different confidentiality levels
• Experience in department extensive external and internal customer service projects
• Demonstrates excellent service skills to provide required business support services
• Excellent written and verbal communication skills and empathic listener and persuasive speaker
• Experience working with diverse populations and with the public with advanced interpersonal communication skills
WORK EXPERIENCE
Maximum Sound, Glendale, AZ
Executive Assistant January 2017 to Present
• Managed the team responsible for the research on clients and suppliers, and secured over 200 clients for the company, arranging companywide meetings on monthly basis
• Set testing, communication and registration standards for vendors which saved the company, through the standardized and effective vetting methods, over 50% in costs on experimenting with new vendors
• Slashed administration costs by 75% in negotiating pricing and fees with vendors, while ensuring the continuation and enhancements of services
Abu Dhabi Judicial Department, United Arab Emirates Office Manager and Interpreter January 2013 to December 2016
• Provided administrative support for over 550 internal clients in the Translation Department and the Abu Dhabi Judicial Department with responsibilities for business support and translation
• Managed a team of 12 who were responsible for the clear and concise training materials and glossary for outsourced vendors, saving the company over 60% of expenses spent on hiring new candidates
• Served as supervisor directing administrative support employees in the complex work area
• Supervised and provided simultaneous and consecutive interpreting and sight and written translation in over 300 conferences for the public and private sectors in the United Arab Emirates, including the Dubai Education Council, the Department of Transport, Police, IBBC, the Knowledge Summit Dubai, and Human Resources Department of Dubai
2 of 2
Tourism Development & Investment Company,
United Arab Emirates
Translation Officer September 2010 to December 2012
• Translated business-related and legal documents from English to Arabic and vice versa for the following departments: Finance, Legal, Development, Delivery, Operations, Executive Office, HR, Document Control, Business Support, Sales and Leasing, F&B, Cultural, Marketing, Internal Communications, Vehicles Management, Commercial, IT, Design Management, Facilities Management, Environmental Services, Internal Audit, Advisory Services, Project Services and Procurement
• Served as the sole translator for the company, mastering organizational skills, management of time and resources, clear communication, and exceeding client expectations, both internal and external
• Served as the lead translator for the company’s annual Government Grant & Loan requests, translating presentations delivered by the company’s executives to the Abu Dhabi Executive Council for funding approval
• Worked with the company’s executives and department teams to ensure clear and concise translation in all business projects within our portfolio of funding requests – the company’s 2012 proposal included translating 130 project funding requests
Clifford Chance, United Arab Emirates
Legal Secretary October 2009 to September 2010
Special Olympics MENA, Lebanon
Administrator August 2006 to September 2009
EDUCATION
Al Baath University, Homs, Syria
Bachelor Degree in Translation and Interpretation March 2006 LANGUAGES
• Arabic (native)
• English (fluent, BA in Interpretation)
• French (basic, A1RC level)
SKILLS AND ABILITIES
• Arabic and English translations at a rate of 50WPM in English and 40WPM in Arabic
• Advanced MS Office proficiency and skills (Microsoft Word, Excel, PowerPoint and Outlook)
• Office management skills – ensuring files and documents are organized for easy access and retrieval
• Possess ability to edit on the fly and under pressure with individuals and teams to produce required documents
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