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Service Manager

Chennai, Tamil Nadu, India
September 11, 2018

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No.*, Mullaithottam *st Street, Contact No. +91-934**-*****

Riyaz Mohamed Poonamallee, Chennai-600056 Tamilnadu, India

Career Objective To be recognized as a diligent professional and maximum utilization of my knowledge, skills and creativities so as to achieve greater heights individually as well as on the organizational level, Quest to work in a real professional atmosphere, that enables me to cope up with the emerging - as well as the latest trends and developments, scope for widening the spectrum of my knowledge Profile and Strengths

Over Fifteen Years experiences in service sectors experienced Warehouse operation having a long record of successfully managing people, processes and systems

Dynamic and driven individual with a continuous improvement mind set who has the strength of character to really deliver, passion to succeed, along with the willingness to progress within a role, and the ability to contribute towards warehousing initiative

Excellent leadership skills and ability to lead a team to great success.

Ability to hold subordinates accountable and delegate accountability to others

Good knowledge of maintenance and labor saving practices

Demonstrate ability to solve problems, achieve results and foster strong customer service orientation and maximum utilization of resource and facilities, maximum delivery with available resource

Proficient management, preparation of correspondence and communications, Experience in planning and coordination.

Ability to work in team –precision, accuracy and Meticulousness in performing assigned tasks.

Proficiency in MS Office, Outlook and SAP, In depth collection, analysis and integration of information

Readily adapts to change, works independently and exceeds expectations with excellent understanding of company system, policy, standard and procedure manuals

Able to juggle multiple priorities and meet tight deadlines without compromising quality

Innovative thinking, Excellent analytical, organizational and highly committed individual with proven ability to learn fast and work well under pressure

A reputation as a self-directed worker who uses her initiative to get the job done in a fast-paced work environment with demanding deadlines.

Ability to develop and present new ideas and conceptualize new approaches and solutions Computer Skills DBMS : ERP (SAP, Baan4 & LN)

GUI : Ms-Word, Ms-Excel, Power point, MS Outlook & Internet Academic & Training Credential

Bachelor of Arts (B.A) in Public Administration - Annamalai University Doing Master of Business Administration (MBA) in Corporate Secretaryship -Alagappa University Diploma in Aircon and refrigeration engineering - ITES, Mumbai Participated Internal Auditor Training Course for QMS (ISO 9001) & EMS (ISO 14001) May 2006 by SGS in KSA Professional Experience

Warehouse Manager AG Enterprises–Chennai Aug 2012– May 2018 Spare part and defective reverse Logistics division Service C&F partner for Crompton 6 years

(3000 crores revenue co. of Consumer home appliances products) Key achievements

Restructured dysfunctional warehouse into a profitable firm with consistent quality service delivery at all work volume hikes by redesign, reorganizing and streamlining space and work flow of warehouse operation

Managed an 50% reduction in labor cost by implementing new method of work flow; well man utilization and avoid repeated work on same item developed enforced and monitored set guidelines for working faster completion pendency of inflow and maintained a 99% level of service ensuring customer satisfaction by practicing same day dispatch of spare part shipments

Project managed the shifting move of a warehouse 5000Sq.Ft. with rack, bins, spare-part stock and office resources

Achieved an inventory record accuracy of 98% or higher by implementing a more robust cycle counting process

Earned 1050 SqFt space by racks fabrication with discarded publicity plate material of absolute model

Improved warehouse KPI’s to top tier among all counter part warehouses Performance Highlights

• Six years’ demonstrated experience in warehouse management with unique strengths in employee and shipment management.

• Track record of maintaining and developing a productive warehouse by coordinating efforts of the workers effectively.

• Well versed in maintaining the physical appearance of the warehouse by employing logistics for space and aesthetics Duties and responsibilities

Managing the efficient receipt, storage and dispatch of a wide range of goods (spares & return defectives) from the warehouse.

Led the development of manuals, reports and operational correspondences

Interviews, hires, trains/retrains, tracks performance, rewards, disciplines, addresses department complaints and quickly resolves employee concerns

Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Develop, execute, and maintain effective and efficient methods of theatrical asset management, storage, and handling, Maximizing space usage within the warehouse

Manage, monitor and maintain proper inventory records of the movement of goods in and out of the Warehouse

Ensures visibility and accessibility to employees, by practicing Management by Walking Around

Customer liaison to ensure 100% on time delivery for TAT performance

Communicates with suppliers as needed to ensure safe delivery of returned product dispatches

Maintain appropriate inventory levels

Develops and maintains a good working relationship with principle, customers, business partner and vendors

Complying with all Health, Safety and Environmental standards.

Maintained a clean, neat and orderly work area and assisted in maintaining security and safety of the warehouse

Developing and implementing SOPs for the warehouse.

Monitoring and controlling freight cost

Maintain inventory of 3000+ part items, parts supplied to 20 Service franchisees across tamilnadu

Answer an average 20+ calls per day by addressing customer inquiries, solving problem and providing information updates

Operating automated warehouse storage and retrieval systems. Investigating any inventory losses.

Maintained sufficient quantities of stock to support demand and acceptable inventory turn ratio

Planning future warehouse capacity requirements and effective utilization of space and labor

Maintaining POD for all dispatches 100%

Accounting and processing replacement for dealers returned warranty goods

Assisting TSM/ASM with spare compatibility and other spare cannibalization advice towards achieving replacement reduction

Responsible for monthly scrap disposal of imported and non-returnable items

Clearing pendency of goods in transit incoming and outgoing; control inventory, freight, labor, quality Administrator NAQUA Marine Aquaculture Farm–Saudi Arabia Jan 2005 – Sep 2010 Support Services World’s No.1 wider variety of wild products export Co. 6 years Key achievements

Reduced food wastage 25% from production by implementing meal card system to avoid consumption misuse & set CCTV cameras at dining area

Initiated value base store receipt on ERP to have better monitoring on expenses to perform under budgetary limit

Implemented one help desk for order receipt and complaint analysis e-survey & PMS program for 30 resort villas & Centralized kitchen


Assisted manager (Catering and Housing) for day to day operation of timely food service for 3000 staff located various sites in campus, housing services with 50+ different accommodations and Palace hospitality services with 25 Villas

Maintained bedding store, grocery and cold store, issuance and stock levels and order new supplies as required; conducted periodic stocktaking process

Liaison with maintenance team for PMS, other emergency repair/renovation works and machinery breakdown

Maintained PMS schedule for 25 high class resort villas and other recreation places

Assisted manager to budget plan, forecast of new resources and other cost reduction strategies

Responsible for mail correspondence, record keepings & hygienic - sanitation practices; Collection and collation of data and generation of MIS & KPI reports

Responsible for create, follow and develop SOPs for sectional tasks

Maintained QA/HAACP ISO QMS/EMS norms and procedures.

Maintained clean and safe work environment; performed the job safely.

Maintaining 50+ staff attendance, vacation planning and other personnel assistances

Performed other duties as assigned.

Office Coordinator Pleasant System – Chennai Jun 2003 – Dec 2004 Service Center-Operation A Carrier HVAC Service Dealer 1 year 6 month After sale service Franchisee

Key achievements

Initiate and accomplished migration from manual entry of business account to excel ledger for easy retrieval of data for all analysis P&L /outstanding tracking, CRM data and personnel records

Set call audit process for ensuring reliability and timely resolution for customer complaints

Set incentive program for technicians to enhance the working performance to promote service excellence Performance

Handled 1500 calls load/month, assign right technician to site, follow-up completion of works to another assignment

Managed Store, maintain MSL/SSL, Spares procurement, issuance and defective collection segregated claimable and non- warranty cases

AMC registration, plan schedule organize for PMS by calendar chart management

Payment follow-up, billing, reconciliation and bank transactions, staff attendance other re-imbursement of conveyance / spot purchase

Personal Details Indian, Muslim, Born 18-02-1982 – 36 years old, Married, Fluent in English, Hindi, Urdu & Tamil, I hereby certify that all the information furnished above are true and correct. I assure you that I will discharge the duties assigned to me to the best of your satisfaction.

Yours Sincerely,

Riyaz Mohamed

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