Customer Service Front Office
Resume:
Career Objective
Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and works ethical of the working environment Thereby, maintaining the reputation of the organization. Personal Background
Permanent Address : 197Inlambo Mangaldan, Pangasinan, Birth Date : May 17, 1997
Birth Place : Mangaldan, Pangasinan
Height : 5’4
Weight : 54 kg.
Gender : Female
Civil Status : Single
Religion : Roman Catholic
Nationality : Filipino
Age : 21
Work Experience
I have been working for 0.9 months.
1. Position: Recruitment Staff
Duration: October 2017- June 2018 (0.9 months)
Company: Al Jazira Manpower Services
Company Industry: Recruitment Agency
Location: Ermita, Manila
Country: Philippines
Job Description:
Experience with various interview formats, including phone screening calls, In person interviews and group interview.
Update clients on hiring status
Screen Resumes and job applications
Participating Job fair Activities
Giving flyers to near Hospitals
Educational
Tertiary Year
Course: Bachelor ofScience in Tourism Management 2013-2017 GLADYS MAE T. CORPUZ
197 Inlambo, Mangaldan, Pangasinan
*********@*****.***
University of Pangasinan- PHINMA
Arellano Street, Dagupan City, Pangasinan
Secondary
Archdiocesan School 2009-2013
San Fabian, Pangasinan
Primary
East Central Elementary School
San Fabian, Pangasinan 2003-2009
Trainings / Seminars Attended
March 21,
2014
Completion of National Service Training Program (NSTP) University of Pangasinan-PHINMA, Dagupan City
September 27-
28, 2014
Stay and Learn Program on Front Office/Housekeeping/Tour Guiding/ Bartending/Flairtending.
Microtel Cabanatuan, Nueva Ecija
November 26,
2015
Overview of Hotel Front Office Department at Vis Fiesta Retaurant Chin Swee Road, Singapore.
February 10,
2016
Seminar in Domestic and World Travel Tourism, Travel Agency Management and Operation, Tour Guiding Service and Cruise Sales Management Audio-Visual Room, University of Pangasinan
April to May
2016
May 22-28,
2016
May 27, 2016
April 15, 2016
December 9to
February 20,
2017
January 17,
2017
On-the-Job Training at Philippine Tourism Authority Beach Resort Bolasi, San Fabian, Pangasinan
7days (168 hours) Apprenticeship by Experience ( Apex Program) M/V St. Pope John Paul and M/V St. Ignatius of Loyola Hotel Immersion at Astoria Boracay.
Civic Welfare Training Service (CWTS) Component of the National Service Training Program(NSTP)
University of Pangasinan-PHINMA, Dagupan City
BCVM-Developmet Trainers Advisors, and Consultants and the Anti-Graffiti task force Completing 700 hours
Participating in the Tourism Assistance, Frontliner and Volunteers Training Baguio City, Convention Center
Achievements
February 27,
2015
ISHTM Summit 2015 “Going Beyond Limits”
University of Pangasinan-PHINMA, Dagupan City
March 20,
2015
November 23-
26, 2015
February 11,
2016
March 2016
Domestic Tour
Puerto Princesa City Palawan
International Tour
Malaysia and Singapore
ISHTM Summit 2016 “Exploring The World”
University of Pangasinan-PHINMA, Dagupan City
Upang SHS Pre-Orientation
Special Skills/ Interest
Customers Service
Leadership Management Skills
Computer Literate
Good communication skills and Interpersonal
In-depth knowledge about customer service procedure
Fine Time management skills.
References:
Marcus Trinidad
Professor
College of Management and Accountancy
University of Pangasinan-PHINMA
Sta. Barbara Pangasinan
Benedicto A. Alhambra
Supervising Tourism Officer
Baguio City, City Tourism Office
Charie G. Carino
Professor
College of Management and Accountancy
University of Pangasinan-PHINMA
I hereby certify that the above information are true and correct to best of my knowledge and belief. Gladys Mae T. Corpuz
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