Resume

Sign in

Customer Service Training

Location:
Chennai, Tamil Nadu, India
Posted:
September 11, 2018

Contact this candidate

Resume:

Senior coordinator of customer service with * years of experience in exports and imports documentation in international logistics. Adapt in handling the busy schedules and multi-tasking

Experience

2015:06 senior coordinator of customer service

Present Hapag-Lloyd AG

Experienced in working both Imports as well as Export Data Teams.

Working with Clients and Teams to ensure smooth Service Delivery

Responsible for SLA includes Process Volume, Quality, Aging, TAT.

Worked sincerely in Performance Mgmt., and MIS.

Handling process critical escalations

Collaborating with Area SPOCs for process updates

Training Management Experience:

Provided training to new employees and internal/external clients in process.

Modified training programs as needed.

Administered course evaluation based on customer needs.

Conducted training needs assessments by identifying process gaps

2011: 04. Crew member (par time)

2014:04. McDonald's and KFC

Operations/Client Management Experience:

Responsible for order taking from customers

In charge for kitchen for preparing the order.

Acted as a Lobby in charge in taking care of customer needs.

Education

2011: 06 Asan Memorial College of arts and science (Chennai)

2014:04 B.C.A

Bachelor of computer application in computer science department.

2009-06 Jaigopal Garodia national hr sec school

2011-04 mathematics with biology

Achievements

Won R&R certificate for contributing Highest Productivity and Quality

Interests

Cricket and body building.

Languages

Software

Skills

Personal Info

Prakash

Palani

Senior coordinator of

Customer service

Address

17. Gandhi cross street, Pallikkaranai

Phone

+91-824**-*****

E- Mail

ac6z6g@r.postjobfree.com

Date of birth

16-02-1993

Linked in

Linkedin.com/in/prakash-p-405694148

Twitter

Twitter.com/prakkie@prakkie16

Business process improvement

Project scheduling

Strategic planning

Communication skills

Mail handling and writing corporate

Mails

MS Excel

Advanced knowledge of MS Excel

(Macros, pivot tables. Data Visualization.

Creating and modifying databases, tables,

Queries and forms)

English

Spanish

Basic

Tami



Contact this candidate