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Mental Health Customer Service

Location:
Raleigh, North Carolina, United States
Posted:
September 11, 2018

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Resume:

BRENDA FAYE CARPENTER

**** ******** ***** ****

Raleigh, NC 27610

919-***-**** cell

ac6z5m@r.postjobfree.com

Objective

Seeking employment with an organization, where I can utilize my interpersonal/professional skills while performing my duties.

Substitute Teacher April 2018-Present

Wake Co. Public Schools

Follow the lesson plan of the regular absent Elementary, Middle and High School teacher. Give assignments and quizzes. Look after the safety of students, enforce discipline in class and monitor students during recess periods. Work with other teachers and adhere to school and administrative procedures. Update regular teacher of situations or problems encountered.

Transportation Driver

CMC Transportation Nov 2015-March

Pick up and transport Wake County students with special needs to/from Wakefield High School, Wake Forest Middle, Stough, and York Elementary Schools in the mornings and afternoons.

Administration Assistant (P/T) May 2016-Present

New Bethel Christian Church

Answer phone, direct incoming calls, make outgoing calls. Maintain, and update the pastor’s

schedule and calendar. Schedule appointments send out reminders and memos to the church auxiliaries. Receive and greet members of the church and visitors. Handle deliveries take notes, type letters, run copies, send/receive faxes, receive in mail and distribute to proper personnel. Responsible for rental of facility, and receiving payments

Run errands, open/close facility when need to.

Developmental Specialist (P/T Weekend-Sleepover)l

Monarch Mental Health, Inc Pine Level, NC May 2015-May 2016

Manage and assist six adult males with the day-to-day operation of their group home with housekeeping, meal preparation, laundry, community activities and shopping. Provide support as needed to meet the emotional, physical, and medical needs of each person supported. Complete daily progress notes/communication log. Responsible for administering medication and documenting MAR (Medical Administration Record) book.

Rehabilitation Technician June 2014-April 2015

PHP Mental Health, Inc Zebulon, NC

Assist consumer in home one-on-one with personal hygiene, lunch preparation, and community and leisure activities. Assist at day center (PRN) one-on-one in modules that focus towards social interaction, skill building, physical, motor, cognitive development, community volunteer, and coping skills. Document a goal sheet daily on consumer progress.

Home Preservation Specialist August 1995-Feb 2013

Wells Fargo Home Mortgage Raleigh, NC

Provide single point of contact to borrowers whose loans are delinquent or high risk for delinquency. Assist borrowers with solutions to maintain home ownership, including HAMP, Repayment plans, Forbearance plans, Moratoriums, or proprietary modifications, etc. Communicating clearly and gathering information from the borrower both orally and in writing referencing and understanding their specific situation. Track and log requested outstanding documents for modification review. Working in a call center environment daily providing information to borrowers concerning loans, setup loans, and posting payments. Listening and establishing relationships with borrowers while providing answers or responses to their questions or concerns while maintaining confidentiality. Notifying the borrower of underwriter’s decision once file has been reviewed.

Volunteer Work

Wake Co. Board of Elections Precinct Official Oct 2012-Present

Registration Table: Look up voter’s information in poll book and verify information is correct, issue authorization to vote.

Curbside Voting: Assist with curbside voting with voters who are authorized to vote in their cars due to age or physical limitations.

Help Table: Assist voters at Help Table with address changes and other issues. Issue provisional ballots to voters whose eligibility to vote cannot be determined at the polling place.

Feb 2008-Oct 2013

Capital Area Teen Court (5:45-9pm)

Capital Area Teen Court, Fayetteville St. Mall Raleigh, NC

Lamont Middleton (Coordinator)

Jury Monitor

Accompany the jury during the hearing and during deliberations. Help facilitate the sentencing process and to curb any inappropriate behavior. Assist in selecting a jury foreman.

Exit Interviewer

Meet with the parent/parents following the hearing and explains all aspects of the sanctions, including dates of completion. Ensure that the defendant and their family understand the sanctions of the court. Ensure all paper work is signed by both teen/parent. Answer any questions, concerns of the parent or teen.

EDUCATION

North Carolina Wesleyan College

Bachelor of Arts, Justice Studies Dec 2009

Bachelor of Arts, Psychology May 2010

AFFILIATIONS

Alpha Pi Chi Sorority, Inc

SOFTWARE/SYSTEM SKILLS

Microsoft Office, Word, PowerPoint, Lotus Notes, Outlook

Excellent verbal/written/communication

Problem solving /telephone skills

Typing Speed: 40 wpm

Certifications

Adult First Aide/CPR

American Red Cross

Medication Administration



Contact this candidate