Receptionist/ Administrative Assistant Legal or Medical
Macon, GA 31217
Medical Receptionist/ Records Clerk
Dr. Shondralyn Flackler
Keeping all patient files organized and to maintain the front office. Filing medical records and handle administrative duties, such as answering phones and scheduling appointments. Responsible for managing insurance forms.
Courageous Homecare - Macon, GA - 2017-06 - Present
Oversee all staffing needs and operations of the company
Liaise with recruiting agencies to fill vacancies in a timely manner
Support candidate screening and hiring processes
Facilitate procedures after hiring regarding employee relocation, legal documents etc.
Assist in preparation and execution of orientation and training plans
Develop work schedules by allocating employees in shifts and positions
Assume responsibility for timekeeping and time off requests
Collaborate with payroll to ensure correct employee compensation
Ensure compliance with internal and external policies and regulations
Prepare and submit reports on staffing operations
Attorney R.Lars Anderson - Macon, GA - 2013-07 - 2017-02
Answered and quickly redirected up to four calls per line.
Planned and coordinated materials for meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed budget.
Managed office supplies, vendors, organization and upkeep.
Greeted and directed guest to proper attorney and request.
Screened applicant resumes and coordinated both phone and in-person interviews.
Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas.
Drafted biweekly time sheets for other employees.
Organized all new hire, security and temporary paperwork.
Completed data entry.
Assessed urgency and priorities before accepting or declining appointments and meetings.
Interactions with numerous insurance companies to comply with payments, settlements, and billing.
Processed client rebate reconciliation reporting and check request.
Writing and sending correspondence letters to clients and insurance companies.
Medical Administrative Assistant
Psychiatric Center of Macon - Macon, GA - 2012-01 - 2012-06
Opening the office every morning
Answering any questions or inquiries for patients
Collections & Insurance Claims
GEICO - Macon, GA - 2002-08 - 2011-10
Interactions with debtors to collect outstanding amounts
Review of active accounts every 30 days
Negotiating lump sum offers to close accounts
Central Ga Technical College - Macon, GA
2000 - 2002
College Prep (High School)
Northeast High School - Macon, GA
1996 - 2000
• answering phones • setting appointments • taking memos • maintaining files • sending & receiving
correspondence • greeting clients & signing them in • booking, monitorining & recording expenditures
• creating spreadsheets, reporting expenses to office managers • helping other office members with
documents • storing & organizing & maintaing files & documentation • editing & proof reading documentation
• taking dictation or recording minutes of a meeting • coordinating data entry, coding & information flow •
able to multitask & work independently • skills to manage & operate Microsoft Word, Office, Excel. Outlook,
& PowerPoint. • interactions with debtors in attempt to collect outstanding accounts. • able to process & post
payments as well as setting up payment arrangements. • account examination investigated due to past due
accounts that have been defaulted, further investigating questionable accounts to determine whether to
authorize payments. • reviewing accounts that have been canceled & need reinstating litigation as 3rd party
& making decisions between 1st & 2nd parties
Certified Notary Public
2013-08 - 2017-09
• Auto & Medical Insurance 101
• Customer Service & Problem Solving Basic Training
• Auto & Medical Policy Acknowledgment course
• Six Sigma Learning Training
• Information Technology/ Microsoft Office Basics
• Diversity & Ethics
• Managing Records Course
• Clerical & Data course
• Operations of various work processing, software, spreadsheets, and database programs
Introduction to litigation