Engineer Service

RESUME

ALIJAN KHAN

VPO Jawali, Tehsil- Laxmangarh, Dist.-Alwar Contact No.: +919*********

Raj.-321607 Email: *************@*****.***

CAREER OBJECTIVE:

To pursue a highly challenging and creative career, where I can apply my existing knowledge and creativity, acquire new skills, and contribute effectively to the organization.

EDUCATIONAL QUALIFICATION:

Examination

Board/University

Year of Passing

Marks Obtained M.A

R.U.J

2018

54

B.A

R.U.J

2012

54

Higher Secondary Examination

R.B.A

2009

74.33

Secondary Examination

R.B.A

2007

54

PROFESSIONAL EXPERENCE:

PHILIPS INDIA LTD., Rajasthan (Customer Support Engineer) – Mar’15 to till date

Looking after the after sales service of Domestic Appliances and Personal Care products of Entire Rajasthan.

Product training to engineers and ISPs and soft skill training to Engineers.

Complaint and installation resolution as per the “4by6” model.

Audit of all franchisees.

Spare part management.

Quality control of spare parts.

Managing all the Web escalations.

SAP and Vendor account management-Payment distribution of all franchisees.

Boost the sale of branch by providing a proper service support.

Service quality management i.e.; quality of repair, quality of updates.

Reporting- Pending call report, NPS report, Trade satisfaction report, 4by6 report,, Critical spare report etc.

OPD management.

Provide training and tips on system to service center members.

Provide proper product training and demo to new Service center people.

PROJECTS:-

Direct Service Center

Started providing service through direct service center in high load areas.

Performance is improved noticeably with reduction in cost.

Trade partner satisfaction score improved by 25%.

NPS score is improved.

Escalations reduced noticeably.

Express Service

Started a new project titled” Express Service” in Rajasthan.

Base of this project is “4by6”-Call the consumer within 4 hours of call registration and no call should be pending more than 6 days including upcountry.

80% of the local calls need to be closed within 0-1 days.

65% of the upcountry calls need to be closed within 3 days.

NPS TMR target is 85%.

Trade satisfaction target is 95%.

OPD(One point distribution ship)

Created first OPD of Rajasthan.

Spare supply time to the franchise is reduced.

Availability of non-critical spare increased.

Critical spare part is always available with buffer stock.

Certification:-

ADCHPN (Advance Diploma in computer hardware & peripheral networking)

DCA(Diploma in computer Application)

Sify certificate from Sify Technologies Limited

Avvas InfoTech Pvt. Ltd., A.P.(Tech support Engineer) – Dec-‘12 to Jun’ Feb-14

Planning of Main power scheme for project.

Handling of contractor for smooth execution.

Resolving the technical on site

Provide training and tips on system to the Operators.

Coordinate with higher authority to support the Team.

Jain Communication, Alwar (Manager) – Feb-14’ to Feb’15

Office Management

Handling the Engineer to give the proper output.

Provide training and tips on system.

Repair the high level issue in Electronics appliances, Mobile phones & Audit video Equipments.

Managing all the Web escalations & legal cases of consumer form.

Teleperformance, Jaipur (Customer care executive) –June’12 to Dec’12

Handling the consumer related issue & resolved over Phone

Providing the solution to the consumer over a mail communication

COMPUTER PROFECIENCY:

MS Word

MS Excel

Power Point

Operating System

Networking

Hardware repairing

PERSONAL DETAILS:

Date of birth : 04th July 1993

Father’s name: Pappu Khan

Gender : Male

Nationality: Indian

Languages known: Hindi, English

Marital status: Married

I hereby declare that the above mentioned information is correct up to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place:

Date: Alijan Khan

Contact this candidate