Customer Service Administrative Assistant

SYLVIA C. LEAL

***** ****** **** ***** ********, TX. 77355

Mobile: 281-***-**** E-mail: ************@*****.***

CAREER OBJECTIVE:

Seeking a challenging position that will allow me to bring my superb skills and clerical abilities in order to provide the company with exceptional customer care and administrative services.

EDUCATION:

Lamar High School

Consolidated Independent School District

Rosenberg, Texas

Languages:

Fluent in English and Spanish

Clerical Skills & Licenses:

Highly skilled in handling incoming calls and routing them appropriately

In depth knowledge of maintaining office supplies and inventory

Strong interpersonal and communication skills

Well versed in data entry procedures and practices

Excellent telephone etiquettes

In depth knowledge of administrative and clerical protocols

Knowledge of customer services practicesnoses

Licensed Notary Public - Texas

Application software:

Microsoft Office Professional®/ Word, Excel, Outlook, Windows 2007®, Windows XP®, Windows 2000® and Adobe Acrobat 7.0 Professional, AS400, Naviline, Xerox, Rec-Pro, i-Contact & Canva

EXPERIENCE:

09/2008 – Present City of Sugar Land: Administrative Assistant

Interact appropriately with the public and respond to resident and customer concerns and inquiries.

Answer incoming calls from the public and direct callers to the appropriate staff or departments.

Follow procedures in processing citizens requests; initiate purchase requisitions, receipt purchase orders and ensure funding is available.

Prepare, proofread and edit various document and correspondence forms.

Perform general office duties such as copying, faxing, and disseminating correspondence, reports, documents and information as assigned.

Perform recordkeeping and accounting tasks of departmental operations.

Schedule appointments and organize travel arrangements for the department.

Perform other job related tasks as assigned.

Input hours for timesheets/sick time/vacation time

Volunteer for various events with City of Sugar Land

I’m also on the ASAP Board and assist with Parcs Board

06/2008 – 09/2008 Texas Dept of Crimal Justise (J4): Records Clerk / Switchboard Operator

Responsible for organizing, filing and retrieving information on inmate

Records are kept up to date and that any changes or additions are kept updated

Integrates data, physical paperwork and receipts into a filing system

Answer phones and distribute mail

Manages a telephone switchboard, answering calls and routing them to the correct destination

01/1999 – 06/2008 Biotics Research Corp: Customer Service/Receptionist

Answer phones, take messages, input orders from the Medical field

Filing, close out credit card batches, accept applications from applicants

Greet office visitors, maintain inventories and supplies

Provide data support to all departments

Open office in the morning and close down in the evening

01/1998 – 01/1999 Fort Bend County: Court Clerk

Program court matters, call cases on the docket

Get in touch with witnesses and lawyers and mark exhibits

Reviewing and processing documents, key punch data into the court’s system and give or take delivery of information for judicial officers

REFERENCES: Available upon request

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