SYLVIA C. LEAL
***** ****** **** ***** ********, TX. 77355
Mobile: 281-***-**** E-mail: email@example.com
Seeking a challenging position that will allow me to bring my superb skills and clerical abilities in order to provide the company with exceptional customer care and administrative services.
Lamar High School
Consolidated Independent School District
Fluent in English and Spanish
Clerical Skills & Licenses:
Highly skilled in handling incoming calls and routing them appropriately
In depth knowledge of maintaining office supplies and inventory
Strong interpersonal and communication skills
Well versed in data entry procedures and practices
Excellent telephone etiquettes
In depth knowledge of administrative and clerical protocols
Knowledge of customer services practicesnoses
Licensed Notary Public - Texas
Microsoft Office Professional®/ Word, Excel, Outlook, Windows 2007®, Windows XP®, Windows 2000® and Adobe Acrobat 7.0 Professional, AS400, Naviline, Xerox, Rec-Pro, i-Contact & Canva
09/2008 – Present City of Sugar Land: Administrative Assistant
Interact appropriately with the public and respond to resident and customer concerns and inquiries.
Answer incoming calls from the public and direct callers to the appropriate staff or departments.
Follow procedures in processing citizens requests; initiate purchase requisitions, receipt purchase orders and ensure funding is available.
Prepare, proofread and edit various document and correspondence forms.
Perform general office duties such as copying, faxing, and disseminating correspondence, reports, documents and information as assigned.
Perform recordkeeping and accounting tasks of departmental operations.
Schedule appointments and organize travel arrangements for the department.
Perform other job related tasks as assigned.
Input hours for timesheets/sick time/vacation time
Volunteer for various events with City of Sugar Land
I’m also on the ASAP Board and assist with Parcs Board
06/2008 – 09/2008 Texas Dept of Crimal Justise (J4): Records Clerk / Switchboard Operator
Responsible for organizing, filing and retrieving information on inmate
Records are kept up to date and that any changes or additions are kept updated
Integrates data, physical paperwork and receipts into a filing system
Answer phones and distribute mail
Manages a telephone switchboard, answering calls and routing them to the correct destination
01/1999 – 06/2008 Biotics Research Corp: Customer Service/Receptionist
Answer phones, take messages, input orders from the Medical field
Filing, close out credit card batches, accept applications from applicants
Greet office visitors, maintain inventories and supplies
Provide data support to all departments
Open office in the morning and close down in the evening
01/1998 – 01/1999 Fort Bend County: Court Clerk
Program court matters, call cases on the docket
Get in touch with witnesses and lawyers and mark exhibits
Reviewing and processing documents, key punch data into the court’s system and give or take delivery of information for judicial officers
REFERENCES: Available upon request