Medical Assistant Customer Service

SUMMARY

SKILLS

EXPERIENCE

TELISA HEYWARD

******@*****.***

I'm a Treatment Assistant with the background as a cashier @ At Home Stores looking to join a growing company that can help build and expand my clerical and secretarial skills in the medical and customer service areas.

Strong medical ethic

Processing payment

Sterilization techniques

Speaking clearly

Cultural awareness and sensitivity

Basic Computer Skills

Patient positioning understanding

Problem resolution ability

Maintaining quality assurance

standards

Information documentation

Maintaining records

Reporting skills

Self-discipline

Patient and family focused

Team leader

Critical thinking proficiency

Interpersonal skills

Talent in obtaining/charting vital

signs

02/2010 to 08/2018 Treatment Assistant (Lead)

Roper Hospital - Charleston, SC

Help with basic clinical needs and respond to patient requests. Follow up with patients about needs and appointments. Assist the physical therapist with treatment, administration and planning. Set up equipment and gear for physical therapy appointments according to treatment plans.

Ensure HIPAA compliance.

Maintain and update the therapy schedule boards daily, make sure each patient gets their individual schedules each day, and keep Nursing & Therapy staff updated on any schedule changes.

Take patients vitals when needed.

Maintain cleanliness of gym (therapy treatment area) at all times. 02/2015 to 06/2018 Cashier

At Home Stores - North Charleston, SC

Cleaned and organized register counters.

Updated register logs.

Reviewed driver's licenses and other forms of ID to ensure proof of identification for purchases

Responded quickly to customer inquiries about items Assisted customers with their final purchases and operated cash registers and credit card machines.

Operated checkout line at home decor store.

Bagged, boxed or wrapped products and good purchases. Provided a high level of service by helping customers to find the specific EDUCATION AND TRAINING

products that they wanted.

Handled the cash register and oversaw credit and debit cards, personal check and cash transactions.

Informed managers of issues with loss prevention and security. Requested identification from customers on specific transactions or purchases, reviewed the information and promptly returned them. 10/2002 to 10/2008 Vocational Rehabilitation Trainer Disabilities Board of Charleston County - Charleston, SC Maintained up-to-date and accurate program files and records. Supervised up to 10 clients in a group setting.

Operated the city's emergency notification system as a core member of the emergency management team.

Kept up-to-date, thorough and accurate case files. Evaluated team member performance and offered constructive feedback.

Operated computers and portable radios during special programs. Collected and entered statistical data into databases. Kept a record of daily accountability, attendance, and job performance percentage on each assignment.

05/2001 to 07/2003 Patient Care Technician

Edenbrook Assisted Living - Charleston, SC

Administered medications to patients

Took vital signs of patients and reported them to nurse Recorded patients' medical history on their medical chart Evaluated accuracy and compliance of all documentation and reports. Ensured HIPAA compliance.

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.

Delivered high-quality patient care and compassionate treatment to elderly residents of the facility.

2003 Medical Assistant

Beta Tech College (Va. College) - North Charleston, SC, USA 3.4 GPA

Ranked in Top 10% of class

Honor Roll throughout the term

Certificate in Medical Assistant

Completed coursework in Medical Terminology, Transcription, Accounting, Phlebotomy

1999 Patient Care Skills

Low Country Nurses Aide Training School - North Charleston, SC, USA Completed professional development in Fundamentals of Nursing Assistants 3.7 GPA

Certificate in Nursing Assistant

1998 GED: English/Geometry

St. Andrew's High School - Charleston, SC, USA

ACTIVITIES AND HONORS

BETA Club Member

FBLA Member

3.0 GPA

Ranked in Top 30% of class

Completed coursework in English, Algebra, U.S. History Single Women's Ministry @ church

Young Adult Choir Member

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