Kimberly J. Hayden
Fort Worth, Texas 76179
Seeking a position where my skills will contribute to the growth of your company. Experienced in all phases of customer relations and support. From assisting office staff to solving customers concern and conflicts. Doing so efficiently and following through making sure customers problems are resolved. I work well in a fast-paced team environment. With a total of 25 years working in the customer service field.
SiriusXM Connected vehicles. July 9, 2001 to August 13, 2018.
My position consists of answering inbound calls from customers vehicles for response call center which is open 24/7. Job includes different types of accounts, Toyota, Lexus, Mercedes Benz, Acura Link, Audi, FCA which is for Dodge, Ram, Chrysler and Jeep. I work in a busy call center handling a multitude of calls ranging from enrollments to Automatic Collision Notifications. SOS calls for emergency situations or getting the customer help for roadside assistance to Stolen Vehicle recovery. We update personal account information for customers through Siebel or ESP an enrollment tool. Over my 17 years at this job I have maintained a good employee record receiving monthly bonus for outstanding performance and attendance. I enjoy helping customers making sure their calls are handled as efficiently as possible with a one call resolution.
Accelerated Christin Education
In my spare time I have written three children books and self-published them on Amazon through their CreateSpace forum. My goal is to complete the series of these five books and continue to write as much as possible. Other hobbies I enjoy regularly, reading, sewing, creating arts and crafts.