**** ****** ******,******* *****,FL 33426
•My objective is to work in an organization of repute where I can blend both my analytical and managerial skills to develop myself and play a substantial role in the better functioning and growth of the organization.
•I am systematic, organized and hardworking individual, keen to make my place in challenging professional world.
•I am highly motivated, self-starter and willing to work under heat and pressure.
•My ex-colleagues identify me as a dedicated team player with excellent communication skills and innovative ideas to solve day-to-day work problems.
•Operating System: Windows 10 and its predecessors.
•Microsoft Packages: Microsoft Word, Outlook, Excel, PowerPoint.
•HR Applications: Workday, I-Grasp, HR Shared Services.
•Documentation: Acrobat X Pro
•Operations Management, HR Co-ordination, Recruiting Co-ordination
•Worked as a Cashier in Schlotzsky from April 2018 till June 2018
•Worked as a Cashier in Pei Wei(Virginia) from May 2017 till September 2017
•Worked as a Receptionist for a day at Audi Tysons Corner in Virginia(Robert Half Team placement)
Career Showcase(Project completed with a Recruiting Firm in Boynton Beach,Florida)
7 Aug 2018 - 14 Aug 2018
Worked as a Data Entry Operator of Hand Written Notes (Recruiters/Clients Name,Phone Number,Email Address,City/State etc) into MS Excel format.
Bank of America (India) Sep 2014 - Nov 2016
•Process new hire paperwork and maintain all employee files in accordance with company policy and regulatory compliance and in the final stage handing over the files to HRSC for keeping employee records with company.
•Educating new hires about the Company policies and procedures, assisting them in filing the paperwork on time, sharing their employee number, process name, final appointment letters after verifying the name, address, CTC, designation etc., providing them their hiring manager’s contact details for further discussion of their process and timings. Sharing employee details with transportation team to roster them timely and preserving their records for future commuting.
•Sharing Post-Hire data with Data Management team, security etc.
•Record employee status on Workday and associated changes (maintaining Pre-hire and Post-hire records) including personal information, CTC breakup, terminations, scanning and uploading employee file etc.)
•On-Boarded various large Campus batches from different colleges (MBA and IT sector) and completed their joining formalities.
•Sending Online Offers-Validating all the documents handed by the recruiter like Candidate Information Sheet, Fitment sheet, fitment approvals, HR assessment,Hiring Commitment forms, educational proofs, work experience proofs(includes offer letter, salary slips, relieving letter of previous employer, etc.) post validating all the documents(background verification),online offer letters were sent to the candidate.
•Generating Offer reports across all BOA- India locations to Executives and Management.
•Maintaining database and reporting Employee Data file discrepancies across National locations.
•Maintaining Floor Access report for local office Staff.
•Assist in the development of employee communications and company events.
•Was responsible to maintain data for stationary requirement within HR department and sharing with manager on a monthly basis
•Was responsible for contacting the Tech team within company for correcting any technical issues on a timely basis including failure of scanner, printer, computer etc.
•Being a tech SPOC was responsible for providing all the accesses for any existing or new application for new or existing employees post coordinating with the off shore team.
•Experience in working within recruitment department for various hiring processes, including direct recruitment of Personnel.
Mortgage Processor/Card transaction processor July 2011- Aug 2014
•Home Loans Accounts, Credit and Debit Card accounts’ backend process including post processing and Triage.
•Mortgage Process-Was responsible to tag various fax sent by the customers against appropriate options to the mortgage department.
•CTS (Customer Transaction Solutions)-Was responsible to credit and debit customer’s card manually according to the respective scenarios.
Genpact (India) Feb 2009 - July 2010
Customer Service Representative
•Worked as a Customer Service Representative for Advanta & GE Health Care (U.S Processes)
•Was responsible to take inbound calls from Advanta Card holders(small business credit card company in U.S)-Handled general queries related to Card activation, name change, addition of names, APR, Frauds, card closures etc.
•GE Healthcare Process-Was responsible to coordinate with engineers in U.S for requirement of machinery in different locations of hospitals, etc.
EXL Services Pvt Ltd (India) Nov 2006 - Nov 2008
Customer Service Representative
•Worked for Orange Process( U.K Telecom Operator Process)
•Was responsible to take inbound calls related to Orange Sim cards, handled queries related with sim card registration, activation plans, technical issues related with Handsets, sim cards, etc.
Bachelor of ARTs
DELHI UNIVERSITY (India)
2003 – 2006
Bachelor of Education
(Sociology & English)
Kurukshetra University (India)
2013 - 2014
Awards and Recognition-
Won three Bronze and one Silver Award for performing exceptionally well and maintaining the quality of work.