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Customer Service Software

Eastchester, New York, United States
September 10, 2018

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646-***-**** ● ● Yonkers, NY 10710


Professional Software QA Tester, experienced in testing software, web and mobile applications, operating systems, hardware and networks. Over 4 years of experience in the Insurance Industry with proven record of performance as an individual contributor and an effective team player to achieve a common goal. Strong analytical background, meticulous attention to detail and effective communicator, skills developed on the job and as a member of Toastmasters International.


•Technical Specification Analysis, Test Plans & Cases, Defect & Bug Discovery

•Testing: Functional, Acceptance, Performance, Integration, Regression, Load, Web/API Testing

•Web Browsers: IE 9/10/11/Edge, Chrome, Firefox, Opera, Safari

•Web/Desktop Based Applications, Android/iOS Mobile Testing

•Tracking, Logging & Reporting, Issue Identification & Documentation

•Bug Tracking Tools: JIRA, Issue Trak

•Light Automation (Selenium) and SQL background

•Software: Excel, Access, Word, Outlook, Visual Studio, Lotus Notes, VMware, Peachtree

•OS: Windows 10, Windows 7, Windows Vista, Windows Server 2003, Windows XP, Mac OS X Mountain Lion, Mac OS X Snow Leopard, Linux Fedora, Linux Ubuntu, iOS, Android


New York Life Insurance Company (nextSource Contract Consultant) Sleepy Hollow, NY Aug 2013 – May 2017

Software QA / Tester

•Developed and executed test plans and test cases for multiple Portal websites developed, sponsored and maintained by New York Life for its third party administrators, group insured administrators and policyholders.

•Performed functional/performance testing on applications using manual testing.

•Assisted in overall configuration, coordination, troubleshooting of customized applications.

•Developed and executed test plans and test cases in the upgrade process for LifeSuite software (an internal Medical Underwriting system) from 5.0 to 7.0 version, and tested it in Unit, Model and Production environments.

•Provided online inquiry capabilities and standard reporting tools and assisted in overall LifeSuite upgrade.

•Worked closely with the vendor (StoneRiver) to assure perfect communication of the LifeSuite, FileNet and DataCap systems in Unit, Model and Production environments.

•Performed functional testing on multi browsers for portal and underwriting applications.

•Identified errors and log reporting in JIRA and IssueTrak.

•Participate in daily status meetings on QA testing progress.

Service Area Consultant

•Assisted with the transition of application process and paper records to digital.

•Sorted, organized and shipped company's paper records to storage facility.

•Supported underwriters and service associates in daily tasks, projects and activities as directed.

•Software: LifeSuite, Omni-Rim, Rumba, Microsoft Office, IBM Lotus, MAC, DMS


Cake & Arrow (a digital products and services company) New York, NY 2012

IT Help Desk Intern

•Coordinated office move and relocation of IT infrastructure: racking all the equipment, wiring the network, servers, workstations and troubleshoot network equipment and set up computers, ensuring connectivity and functionality.

•Configured and maintained network devices, computers, printers, routers, access points.

•Diagnosed and repaired both hardware and software on Windows and Mac computers.

•Installed and upgraded Operating Systems and Software on Windows and Mac computers.


Experienced hospitality professional with a background working with hotels, cruise lines and fine dining

Restaurants. Maintained exceptional standards as a:

Captain/Waiter for acclaimed and award winning fine dining New York City restaurants (Felidia, Il Gatopardo, Centolire, Frankie and Johnnie’s Steakhouse),

Food & Beverage Assistant Director & Waiter for the award winning Princess Cruise Lines.

Waiter /Head Waiter for international five stars land mark restaurants and hotels in Bucharest (Lido Hotel Restaurant, Victoria Casino & Restaurant

In these roles, developed high lever customer service, problem solving, and leadership and teamwork skills and:

Executed daily menu presentations, provided excellent tableside service sharing a distinguished know of gourmet food items, wines and regional specialties.

Managed and oversaw staff and leveraged strong front and back of the house knowledge

Utilized excellent interpersonal, multi-lingual skills and a professional attitude and appearance to provide exceptional service to a discerning, international clientele.


York College, City University of New York – May 2010

BS in Information Systems Management Minor in Computer Science


•Member of Legends of Sleepy Hollow Toastmasters Club

•Languages: English, Romanian, Spanish, Italian

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