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Customer Service Sales

Douar Jdid, Marrakech-Safi, Morocco
September 10, 2018

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ABLA Lachehab

MOROCCO -Casablanca


Mobile: +212*********


A dynamic, results oriented Senior Commercial Executive offering focused leadership to drive the business. Noted for outstanding communication skills, both with customers and staffs; resolve problems quickly and equitably to ensure good customer service and staffs motivations. I have great deal of Retail experience with the ability work on my own initiative and as a part of a team.

Key strengths include:

- Retail Store Operations - Customer Service Excellence

- P&L Management - Team Building/ Training/ Supervision

- Budgeting & Cost Control - Inventory Management

- Shrink Reduction / Loss Control - Merchandising Strategies.


Professional Degree (BAC +3) in communication and customer relations (2013)

Bachelor Degree (2010)


Senior Commercial Executive

City Club El Jadida- Morocco (JAN 2017 – Present)

Duties and responsibilities include:

Prepare reports, proposals, presentations, letters and other documents, and undertake projects as instructed by the Director.

Maintain and update the commercial Contracts database and create reports, and support and develop of database.

Follow up leads and enquiries from potential new clients.

Develop and maintain a professional relationship with existing and new clients to ensure they are satisfied with the company’s performance.

Achieve set turnover targets/budget targets.

Responsibility for ensuring risk is managed and contractual issues are looked after in the company’s best interest.

Promote through regular liaison, a customer service culture which emphasizes a client partnership.

Encourage others in the department to communicate and build effective working relationships with the client.

Senior Stylist- Personal Shopper (JAN 2015- DEC 2016)

Luis Vuitton Morocco mall, Casablanca

Duties and responsibilities include:

Engaged with a large number of elite customers looking to purchase high-end, special occasion outfits.

Created value by building a strong returning customer base, which resulted in a promotion to the position of personal shopper.

Took time to ensure that each purchase was tailored to the customer's needs.

Collaborated with managers to design new and innovative floor plans, which attracted more customers and higher sales.

Assisted in event planning on behalf of the department, which increased awareness of our brand.

Developed lasting and meaningful relationships with team members and management.

Ensured satisfaction of clientele through detailed product knowledge.

Handled incoming and outgoing calls, sorted and distributed mail, scheduled appointments for in store visits.

Serving and advising customers.

Utilizing all available resources to optimize standards of sales, volume distribution and customer service in addition to implementing sales and marketing plans.

Conducting market research and competitor analysis, devising counteractive strategies, formulating reports and forecasts.

Providing customers with information on pricing and product availability.

Handling customer complaints or handling customers on to management.

Assisting costumers in order to help them find what they needs.

Assist in completing price changes within the department.

Assist in ringing up sales at registers and/or bagging merchandise.

Any other tasks as assigned from time to time by any manager.

Answered customer queries regarding the store and the merchandise.

Senior Sales representative (JUNE 2013- DEC 2014).

Marionnaud, Beauty Cosmetics (Casablanca, Morocco)

Duties and responsibilities include:

Selling product and services using solid arguments to prospective customers.

Performing cost-benefit analyses of existing and potential customers.

Maintaining positive business relationships to ensure future sales.

Present, promote and sell products/services using solid arguments to existing and prospective customers.

Establish, develop and maintain positive business and customer relationships.

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Keep abreast of best practices and promotional trends.

Continuously improve through feedback.


Very good in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Excellent in software application DOLIBAR

Ability to work under pressure within a teamwork and strong orientation.

Time Management and strong organizational skills.

Excellent communication skills.

Reliable, flexible & innovative with the working environment.

Communication & Interpersonal Networking, Team Building, Decision Making, Group Dynamics & Synergy

Active listening and effective communication


Arabic: Mother Tongue

French: Fluent

English Fluent

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