Constance B. Musallam, RN, BSN, PHN, MBA, CPCC

*** ******** *****

San Mateo, CA 94402-1960

650-***-****

ac6z25@r.postjobfree.com

Objective

I am seeking a position that will allow me to exercise my expertise in developing and leading educational programs in support of departmental and corporate strategies. My strengths are in designing, implementing and leading dynamic and experiential workshops and training classes and staff.

Employment History

American Health Education, Inc 06/2017-present

Presenter, RN Refresher Program

Dublin, CA

Developed training material and presentation formats for multiple courses within the RN Refresher Program.

All courses and training developed with Adult Learning Principles.

Experiential activities included.

Courses presented quarterly.

Leave of Absence 12/2016-6/2018

Full-time caregiver during family member’s illness

Pathways Home Health and Hospice 6/2015-8/2016

Senior Director, Education

Sunnyvale, CA 94085

Designed and implemented a two-week New Hire Orientation Program for all field clinicians.

Developed and successfully implemented multiple organization-wide educational programs. Worked closely and collaboratively with department leads and senior leadership.

Developed training material and presentation formats in order for Educators and department leads to continue training as needed for their staff.

All courses and training developed with Adult Learning Principles.

Palo Alto Medical Foundation, Camino Division 7/2013-5/2015

Clinical Manager II, Medical Sub-Specialties

Mountain View, CA 94040

Managed 5 Sub-specialty departments; Cardiology, Pulmonary Medicine, Nephrology, Neurology, and Allergy.

Managed 55 staff and 50 medical providers.

Daily schedule management for all staff and providers.

Achieved budgetary goals in all five departments including Patient Satisfaction goals and Provider Access goals.

Primary foci – Successfully increased efficiency in Cardiology departmental operations by 20% and successfully involved staff to develop departmental programs that improved staff morale.

Vertical Pursuit Executive Coaching, LLC / Connie Musallam Coaching, LLC 200*-****-****- present

Owner and Founder

San Mateo, CA 94402

Providing professional coaching to professionals and executives.

Development, implementation and successful achievement of individual and organizational strategic plans.

Established customized coaching programs for business owners that resulted in an average of 20%-45% increase to their net profit.

Mills-Peninsula Health Services 2001-2011

Manager, Nursing Education Department

Burlingame, CA 94015

Led, planned, developed and implemented the 4-day Nursing Orientation program using adult training and learning principles.

Led, planned, developed and successfully implemented multiple organization-wide training programs required for over 800 Registered Nurses, from all units, for regulatory compliance as well as to succeed organizational goals.

Designed course content and format for classes including training material and various presentation formats along with evaluation and assessment elements.

Organized and implemented Nursing Competency Training programs in close collaboration with Clinical Nurse Specialists.

All course development includes adult teaching and learning principles.

Frequent monitoring for training effectiveness and quality improvements for all training programs.

Established and fully developed three highly successful hospital-based programs:

PICC Program, Wound Care Program and Medical/Surgical Educator Program.

Served as subject matter expert in developing training and educational programs either with staff or leadership to enhance overall engagement.

Established close collaboration with organizational leadership, senior leadership and physicians to ensure core focus of program development.

Developed a strategic partnership with external HR-supported organizations to enhance staff and management engagement.

Converted a non-revenue generating department into a first-time revenue generating department.

Achieved and surpassed budgetary goals for 10 years.

Strong leadership skills with the strength in collegial collaboration, employee motivation and encouraged teamwork for progressive organizational results.

Coached and developed direct reports.

Strong partnership with local universities and community members for student nurse recruitment program.

Successfully met all Joint Commission and Title 22 requirements with honorary award presented in 2008.

Sutter Visiting Nurses Association 2000-2001

Homecare Coordinator

San Mateo, CA 94402

Successful discharge planning for all patients from acute care setting to home setting.

Orchestrated close collaboration of all multidisciplinary team members between medical center and home care agency.

Responsible for complete and comprehensive assessment in preparation of discharge.

Mills-Peninsula Health Services 1998-2000

Medical/Surgical/Oncology Nurse

Burlingame, CA 94015

Provided high level of acuity care for chronically, acutely ill and end-stage cancer patients.

Expertise in various IV/PICC/Central lines, Tracheostomies, TURPS, chemotherapy administration and radiation implants.

Designated as Relief Charge Nurse within 6 months of hire; Lead Trainer for all new hires and student nurses.

Seton Medical Center 1997-1998

Oncology Nurse

Daly City, CA 94015

Rendered high level of acuity care to chronically and acutely ill cancer patients.

Expertise in various IV/PICC/Central lines, Tracheostomies, TURPS, chemotherapy administration and radiation implants and swallows.

Mills-Peninsula Extended Care 1995-1997

Designated Charge Nurse

San Mateo, CA 94402

Performed Charge Nurse duties for 75 bed facility

Responsible to maintain all regulatory requirements

Demonstrated strong leadership skills to nursing staff by consistently reaching goals and objectives of the unit.

Educational Background

The Coaches Training Institute (CTI), San Rafael, CA 2011 Certified Professional Co-Active Coach (CPCC)

Dominican University of California, San Rafael, CA 2007

Masters in Business Administration (MBA)

Focus – Strategic Leadership

California State University, Dominquez Hills, SF Bay Area 1998

Baccalaureate Degree in Nursing (BSN) and

Public Health Nurse Certificate (PHN)

College of San Mateo, San Mateo, CA 1994

Associate Degree in Nursing (RN)

Professional and Academic Community Activities

2001 – 2011 Nurse Advisory Board, College of San Mateo, San Mateo, CA

2001 – 2011 Advisory Committee, San Mateo County Regional Occupational Program,

Burlingame, CA

2001 – 2005 Advisory Board Committee Member, Hospital Consortium Educational Network (HCEN)

Burlingame, CA

2001 – Present Bay Area Medical/Surgical Annual Conference, Planning Committee,

San Francisco, CA

2009 – 2011 San Francisco State Universty, MSN Cohort Advisory Committee member, San

Francisco, CA

Presentations

Sutter Health – Clinical Team Leader Program

Delegating and Understanding the Role of the Charge Nurse

Presented quarterly – 2009

College of San Mateo, School of Nursing

Keynote Speaker for Graduating Class - 2004, 2009, and 2011

San Mateo County Regional Occupational Program

Keynote Speaker for Graduating Class 2005

Mills-Peninsula On-Line Learning

MPHS’ (Mills-Peninsula Health Services) Online Learning Program Presentation

Sutter-wide Nursing Care Executives, Sutter Health 2002

Phase2Careers – Ron Visconti, Executive Director

Multiple Discussion Panels for Career Workshops – 2012 -2013

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