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Project Manager

Location:
Wheeling, Illinois, United States
Posted:
September 10, 2018

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Resume:

ILICIA FISHMAN

WHEELING, IL ***** - PHONE 847-***-**** - ac6z1w@r.postjobfree.com

Summary

15+ years as a Sr. Project Coordinator & SharePoint Admin. I also have Application Development and SDLC, Agile, Waterfall experience, working on a broad range of projects in a fast-paced Pharmaceutical IT Infrastructure environment. Strong understanding of application and drug development processes/systems, SDLC, FDA/GCP/GMP Regulations

5 years SharePoint Admin:

oSharePoint is used as One Source of Truth for projects.

oUploads all project articles (i.e. - project scope, project charter, project timeline, etc.)

o Creates/Uploads documents/custom templates for sharing for project team

oCreates Wiki updates for Project Stakeholders/Sponsors on project health

oMonitors SharePoint disk space usage through the built-in SharePoint reports for each site collection

oManages SharePoint permissions/security

oAnalyzes and reports upon SharePoint usage and activity

oUpdates dashboards; moving/copying sites;

oRegular review of the events and messages reported in Event Viewer and Performance Monitor

oAnalyzes SharePoint content and storage

oMonitors SharePoint trends (e.g. site usage and growth, disk space usage and growth)

oSets up alerts and enforces company policies

oIdentifies and reports governance violations;

oChecks for operating system, SQL Server and SharePoint patches and updates

oCreates & runs weekly reports; SharePoint troubleshooting

oConducts SharePoint training (when needed)

Vendor Management – responsible for Vendor Management including sending out specs to vendors to fill open IT positions; interviewing candidates; on-boarding/off-boarding of new contractors; liaison to Legal for vendor contracts; scheduling new contractors for required company training; payment of vendor invoices; budget; tracking; liaison between vendors; rates, milestone structures, payment terms; paid invoices (over $20M / year);(liaison to Purchasing/AP)

Licensing – responsible for licensing of all software (maintaining, ordering, renewing and tracking in database); Quality Document Management

Stakeholder management/analysis - identified stakeholders & their interests, noting any conflicting interests that need to be resolved so that goals, requirements, or specs become possible. Continues to liaison with the stakeholders in each phase of the project

Strong project management and problem-solving abilities – Project Management Certification; including gathering requirements, creating project articles (i.e. – Project Charter, Project Scope); Risk Management, Resource Management, create & submit Weekly & Monthly status reports

16+ years of strong Pharmaceutical Infrastructure experience (Business Analyst/Sr. Project Coordinator. Familiarity with IT environment and technology terminology and health care terminology. Experience working with SDLC, ADP & Agile Methodologies; experience with Microsoft Project, Clarity, PPM, SAP, Advanced Microsoft Office; Asset Management; SharePoint Admin

Digital Marketing – PM - responsible for Corporate UTube; internet, social media, wireless text messaging, mobile instant messaging, mobile apps, podcasts, electronic billboards, digital television and radio channels, etc)

KPI’S - Metrics/Tracking – check project health daily. Run Business Intelligence reports out of SAP. Tracking all Infrastructure work (budget, KPI’s, project timelines, ROI, etc.). project health check (i.e. – KPI’s – Cost/Schedule)

Technical Skills

Advanced MS Word, Excel, PowerPoint, Outlook, Lotus Notes, Visio, Clarity, Microsoft Project, PeopleSoft, SharePoint, SAP, PPM, Adobe Acrobat, Visio, custom software, Salesforce.com/Veeva, SDLC, ADP & Agile methodologies

Education - Communication Studies - Northwestern University – 2003

Work Experience

Role - Project Manager/Consultant - Vendor - Grade A Services - Wheeling, IL - Oct 2015 to Sept 2016

Companies – TF&A, Astellas

Provides IT Project management services; pushes deadlines, met with internal staff to clarify needs when needed, and managed all scheduling needs appropriate to timelines.

SharePoint - SharePoint is used as One Source of Truth for projects. All project articles (i.e. - project scope, project charter, project timeline, etc.); document sharing for project team; Wiki updates for Project Stakeholders/Sponsors. Monitors SharePoint disk space usage through the built-in SharePoint reports for each site collection; Managing SharePoint permissions; Analyzing and reporting upon SharePoint usage and activity;Moving/copying sites; regular review of the events and messages reported in Event Viewer and Performance Monitorl analyzing SharePoint content and storage Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth); setting up alerts and enforcing policies; identifying and reporting governance violations Checking for operating system, SQL Server and SharePoint patches and updates.

Researches and identifies Best-In-Class strategies, processes, and organizational structures to allow the organization to implement and maintain effective operations.

Proactively manages major and minor projects, including hands-on management of cross-functional activities and deliverables, and management of inter-dependencies with other projects.

Change Management - ensured that standardized methods and procedures were used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service & s, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes.

Develops Project Plans including the key deliverables, resources and timelines required to achieve success.

Identifies, secures and manages resources and budgets to effectively execute the project.

Performs Risk Management to identify and resolve Risks and Issues during Planning and as they arise

Captures and communicates weekly project status to teams and management on a weekly basis.

Digital Marketing – PM - responsible for Corporate UTube; internet, social media, wireless text messaging, mobile instant messaging, mobile apps, podcasts, electronic billboards, digital television and radio channels, etc)

Astellas - Short Term fill in for person out on STD - April 2016 - 1 week (April 2016)

oContact for troubleshooting for Astellas Salesforce.com/Veeva – recent Salesforce.com upgrade has some bugs (in the I Pad program the reps use)

oAssists Astellas Sales Reps with setting up Speaker Program events (included location, meals, speaker, speaker rate, etc.) In Salesforce.com/Veeva

Role - Project Manager/Consultant - Vendor – USDM – Ventura, CA

Company: Hospira – Lake Forest, IL – July 2015 to Oct 2015

(note – September 2015 Pfizer purchased Hospira and cancelled all the Infrastructure projects)

Accomplishes Hospira information technology Project Manager duties by communicating Project Status to IT Management and Project Sponsors

Change Management - ensured that standardized methods and procedures were used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service & s, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes.

SharePoint - SharePoint is used as One Source of Truth for projects. All project articles (i.e. - project scope, project charter, project timeline, etc.); document sharing for project team; Wiki updates for Project Stakeholders/Sponsors. Monitors SharePoint disk space usage through the built-in SharePoint reports for each site collection; Managing SharePoint permissions; Analyzing and reporting upon SharePoint usage and activity;Moving/copying sites; regular review of the events and messages reported in Event Viewer and Performance Monitorl analyzing SharePoint content and storage Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth); setting up alerts and enforcing policies; identifying and reporting governance violations Checking for operating system, SQL Server and SharePoint patches and updates.

Project Finance - accomplishes Project Financial objectives by using SAP to Forecast financial project requirements - prepares and updates Project budget; schedules project expenditures (opens PO’s, updates SAP); analyzes variances; initiates corrective actions; monthly accrual; change requests; prepares monthly BAW (BAW is an Excel spreadsheet that is used to track project estimates & actuals monthly; downloads the Clarity Labor Detail Report to Excel; enters actuals from Clarity Labor Detail Report in project in Clarity; compares actuals with estimates (in Clarity); downloads monthly SAP Report - ensures all project expenses tie out to the month to the SAP report; escalates issues with the Program Manager, if the SAP report does not match the Clarity Labor Detail Report; liaison between IT Infrastructure and Business Project Sponsors

Drives tasks and projects to completion by seeking appropriate information and/or responsiveness from suitable parties including gathering project requirements

Prepares project Charter & Project Scope planning, monitoring and appraising of Infrastructure projects for Hospira; initiating, coordinating, and enforcing systems, policies and procedures; maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing projects; follows Project Methodology (i.e. – uses templates from the PMO);

Completes projects by coordinating resources and timetables with user departments and data center; uses strong understanding of project management principles and creates measureable operational procedures; manages multiple priorities and prioritizes appropriately to meet strict deadlines;

Updates Clarity - Creates Work Breakdown Structure with tasks, roles, resources, rates, work effort, % complete, etc.; creates and updates project timelines, work effort & demand planning; approves project resource time weekly in Clarity

Compliance - Ensured that company is able to both manage compliance risk and be able to pass an internal & external compliance audit; used Risk Management guidelines to realize opportunities while managing negative events. Ensured company Compliance was adhered to for PMO, SOX, external laws and regulations as well as corporate policies and procedures. Worked with customized software which was developed in compliance with specifications created by a standards body then deployed by the company

Digital Marketing – PM - responsible for Corporate UTube; internet, social media, wireless text messaging, mobile instant messaging, mobile apps, podcasts, electronic billboards, digital television and radio channels, etc)

Role – Project Manager/Consultant – Vendor – Optomi, LLC – Naperville, IL

Company - Aptar – Crystal Lake, IL – July 2013 to July 2015

•PMO Project Manager supporting Global Infrastructure Operations Team (GIOS); also provides remote support to Directors/Project Sponsors in Germany, Italy and France as well as the Project Directors in Crystal Lake, IL

•SharePoint - SharePoint is used as One Source of Truth for projects. All project articles (i.e. - project scope, project charter, project timeline, etc.); document sharing for project team; Wiki updates for Project Stakeholders/Sponsors. Monitors SharePoint disk space usage through the built-in SharePoint reports for each site collection; Managing SharePoint permissions; Analyzing and reporting upon SharePoint usage and activity;Moving/copying sites; regular review of the events and messages reported in Event Viewer and Performance Monitorl analyzing SharePoint content and storage Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth); setting up alerts and enforcing policies; identifying and reporting governance violations Checking for operating system, SQL Server and SharePoint patches and updates.

•Project Finance - accomplishes Project Financial objectives by Forecasting project requirements - prepares and updates Project budget; schedules project expenditures (opens PO’s, updates SAP); analyzes variances; initiates corrective actions; monthly accrual; change requests; compares actuals with estimates (in SAP PPM); downloads monthly SAP Report - ensures all project expenses tie out to the month to the SAP report; escalates issues with the Program Manager, liaison between IT Infrastructure and Business Project Sponsors;

•Change Management - ensured that standardized methods and procedures were used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service & s, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes.

•Vendor Relations - responsible Vendor Relations including sending out specs to vendors to fill open IT positions; interviewing candidates; onboarding/off-boarding of new contractors; vendor contracts (liaison with Legal); scheduling new contractors for required company training; payment of vendor invoices; budget; tracking; liaison between vendors and Aptar; Licensing – responsible for licensing of all software (maintaining, ordering, renewing and tracking in database)

•Digital Marketing – PM - responsible for Corporate UTube; internet, social media, wireless text messaging, mobile instant messaging, mobile apps, podcasts, electronic billboards, digital television and radio channels, etc)

•Asset Management – Responsible for Asset Management for Aptar Crystal Lake, Il location. All assets are asset tagged and tracked in a database.

•Prepares weekly status reports in PowerPoint; maintains Project Timelines, Documents in SAP PPM; follows up on Action Items, Due Dates, Deliverables; Budget, Forecasting responsibility for the GIOS team; Capacity Planning; SharePoint Admin; requirements gathering, documenting, business writing; excellent communication/interpersonal skills; schedules and attends meetings – takes meeting minutes which are distributed to attendees after the meeting

•Maintains/Updates Contact & Distribution lists, Org Charts; gathers project requirements (meets with Business Project Sponsors); keeps Business Project Sponsors informed & updated; translates Technical needs to language the business can understand; escalates issues (if needed) to Program Manager

•Creates and submits Project Change Requests (if needed); H1 Data Center (Outside Vendor Management); Works with outside vendors to obtain quotes for Data Center work; conducts Data Center walk-through with vendors; creates SOWs; attends Infrastructure weekly meetings; Staff meetings; Project: Focus for the Week meetings; Weekly Phase Gate Prep & Review meetings

•Risk Management - Enters all Project Risks & Issues in Clarity - If project tasks are yellow or red, creates & provides the Path to Green in Clarity for project risks;

•Updates and maintains Infrastructure project SharePoint Sites -Contact Lists (maintains/updates); Permissions / Authorizations; Uploads Project Articles (i.e. – Project Charter, Project Scope, Project Timeline, Project Budget; Statements of Work, Work Instructions, various project documents)

•Compliance - Ensured that company is able to both manage compliance risk and be able to pass an internal & external compliance audit; used Risk Management guidelines to realize opportunities while managing negative events. Ensured company Compliance was adhered to for PMO, SOX, external laws and regulations as well as corporate policies and procedures. Worked with customized software which was developed in compliance with specifications created by a standards body then deployed by the company

Role – Project Manager/Consultant – Vendor – Iconma, Richmond, VA

Company - Capital One – Mettawa, IL – April 2013 to July 2013

•Project Manager for (ING, HSBC, Home Loans) using Agile for the Basel II Retail Credit Work stream providing Project Coordinator/administrative support to both associate and pool project managers leading multiple IT delivery projects; Provides clear and concise communication within project team.

•Experience providing administrative support for IT development projects.

•Advanced Microsoft Office products: Outlook, Word, Excel, PowerPoint, Visio, Project, Clarity

•Familiarity with running a project following the Agile and Phased/Waterfall methodologies, including both Technology and Non-technology projects.

•SharePoint Admin

•Primary responsibility will be to the delivery teams in Mettawa, IL; remote support required to augment Project Sponsor resources in Richmond, VA

•Working knowledge of the IT development life cycle

•Maintains/Updates Contact & Distribution lists, Org Charts

•Follows up on Action Items, Due Dates, Deliverables

•Agile - Sprint Planning Meetings (every 3 weeks); Printing Story/Task cards/Setup of 3 Gemba Boards

Role - Project Manager/Consultant - Vendor – Connect Search– Ventura, CA

Company: Hospira – Lake Forest, IL - Nov 2012 to April 2013

•Project Manager for EuHReka project (moving 15,000 people from old HR systems to new HR System) in EPMO department

•Prepares weekly status reports in PowerPoint and Clarity

•Maintains Project Timelines in Clarity and Microsoft Project

•Follows up on Action Items, Due Dates, Deliverables

•Capacity Planning

•Schedules and attends meetings – takes meeting minutes which are distributed to attendees after the meeting, follows up on Action Items

•SharePoint Administrator - SharePoint - SharePoint is used as One Source of Truth for projects. All project articles (i.e. - project scope, project charter, project timeline, etc.); document sharing for project team; Wiki updates for Project Stakeholders/Sponsors. Monitors SharePoint disk space usage through the built-in SharePoint reports for each site collection; Managing SharePoint permissions; Analyzing and reporting upon SharePoint usage and activity;Moving/copying sites; regular review of the events and messages reported in Event Viewer and Performance Monitorl analyzing SharePoint content and storage Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth); setting up alerts and enforcing policies; identifying and reporting governance violations Checking for operating system, SQL Server and SharePoint patches and updates.

•Assists with Project Timelines, Business Analysis,

•Budget/Forecasting, Finance, Onboarding,

•Resource Management/IT Recruiting

•Follows up on Action Items

Role – Project Manager/Consultant – Vendor Volt – Atlanta, GA

Company – HCSC (Blue Cross) – Chicago, IL – Aug 2012-Nov 2012

•Project Manager working on NGEN Product Development and Quality Reporting/Accreditation - twelve Work streams

•Prepares weekly status reports in PowerPoint, Microsoft Project and converts using Open Workbench to Clarity

•Maintains Project Timelines in Clarity and Microsoft Project

•Follows up on Action Items, Due Dates, Deliverables

•Schedules/attends meetings – takes meeting minutes, distributed to attendees after the meeting

•Calendar management for two Project Managers – includes opening email, updating calendars,

•Back-up for PM’s when they are on PTO. I attend meetings, take notes, turn in by due dates

•SharePoint Admin

•Assists with Project Timelines and Budget/Forecasting

Role – Project Manager/Consultant – Company TF&A – Northbrook, IL (permanent) – July 2006-Aug 2012

•Project Manager reporting directly to CIO

•Provided maintenance of Excel databases and regularly uses V-Lookup; complex sorting; paste special links to other spreadsheets as well as working with embedded Excel charts in PowerPoint presentations.

•SharePoint Administrator

•Responsible for all IT contracts (outsourcing, temporary); liaison with legal for contracts, licenses and maintenance agreements (software/hardware).

•IT Finance – process all invoices, prepares contracts, tracks spending, budget responsibility.

•Metrics - Responsible for metrics including updating and maintaining departmental staffing reports, new project manager processes, IT process improvements, IT coaching programs administration, space planning, meeting planning.

•Provided upper management with updated metrics including number of employees, contractors, contractor conversions, salaries, rates, budget, capacity planning.

•Maintained budget, salary, personnel information on each contractor and employee; maintained departmental staffing reports; tracked spending for each IT project and produced monthly project reports.

•Participated and attended all IT meetings to review action terms and deliverables and took the corresponding meeting minutes. Published the meeting minutes with the updated information.

•Followed up with the project attendees to update and track progress and prepare beforehand for the next week’s meeting.

•Digital Marketing – PM - responsible for Corporate UTube; internet, social media, wireless text messaging, mobile instant messaging, mobile apps, podcasts, electronic billboards, digital television and radio channels, etc)

•Prepared all PowerPoint presentations required for the company meetings.

Role – Jr. Project Manager/Business Analyst/Consultant – Vendor - Grade A – Des Plaines, IL

Companies – Companies: TF&A, Baxter, Takeda, Walgreens, Allstate – July 2003-July 2006

•TF&A – Jan 2006 – Aug 2006 - Provided IT management service working as a IT Coordinator – Pushed deadlines, met with internal staff to clarify needs when needed, and managed all scheduling needs appropriate to time lines.

•BAXTER – Oct 2005 – Dec 2005 - Worked to centralize New Hire Orientation in Human Resources – Put together a half-day orientation that included Senior Executive speakers from the company; filling out I-9 and insurance forms, breakfast and lunch. Coordinated with new hire’s manager to confirm attendance at orientation and start date.

•TAKEDA – Sep 2004 – Sep 2005 - Engaged with internal programmers on customizing in-house tracking application to include background checks. Worked directly with the IT Project Manager to capture information for background checks including fields for driver’s license number, social security number, address, previous address, name, previous name, etc.). Worked on defining what reports were needed by Security department

•WALGREENS – Jan 2004-Sep 2004 - Worked with the IT Project Managers for HR systems and Security to link the Security Department to the HR department systems. SharePoint Admin.

•ALLSTATE – July 2003-Dec 2003 - Provided administrative support for IT department. Maintained calendars and coordinated internal and external meetings including all domestic and international travel arrangements. Heavy PowerPoint presentation work; composed letters, memos; time tracking; ordering supplies; screening of email for CIO; event planning (IT Town Hall, staff meetings); took minutes at weekly staff meeting; provided IT management service working as a Jr. Project Manager/Business Analyst; pushed deadlines, met with internal staff to clarify needs when needed, and managed all scheduling needs appropriate to time lines.

Role – IT Project Administrator - Searle/Monsanto/Pharmacia/Pfizer – Skokie, IL - Feb 86–Jul 03 (Permanent)

•Directly supported Chief Information Officer and managed administrative staff specifically.

•Composed and edited executive presentations, correspondence and memorandum using Microsoft Office Suite and Lotus Notes

•Maintained calendar and coordinated large and small, internal and external meetings.

•Coordinated extensive domestic and international travel arrangements

•Directly supported Senior Project Director - Duties included preparation of all IT executive presentations.

•Extensive contact with personnel from external corporations; coordinated meetings and travel arrangements for department executives.

•Provided Training - Coordinated and managed training program for all Chicago sites (5 locations) e-learning and on-site training specifically:

•Interviewed, hired and managed admin staff (permanent and temporary) as needed.

•Finance/Licensing/Vendor Relations - responsible for departmental IT finance specifically:

•Resolution of all financial problems/inquiries; Budget planning and forecasting; expenses and contract administration;

•Payment of all department invoices (paid out $15 million year in contractor billing);

•Licensing all software for IT department (maintaining, ordering, renewing and tracking).

•Responsible for updating and maintaining departmental databases for staffing reports.

•Provided upper management with updated metrics including number of employees, contractors, contractor conversion, salaries, rates, budget, capacity planning.

•Maintained budget, salary, personnel information on each contractor and employee.

•Travel/Meeting Coordination/Event Planning/Management – specifically:

•Planned and managed IT departmental events

•Scheduled complex travel – domestic and int’l; Event Planning - quarterly IT Open House event.

•Special Projects – specifically IT phone reconciliation and lease return projects. Led 8-10-person project teams. This project lead to savings of $12,000 per year on leased IT hardware.

•Recruiting Process – create/implemented process for tracking of new hires and contract positions.

•Time Reporting Process - developed and implemented process to track time spent on projects.

•Training Coordinator - managed training program for all Chicago sites (5 locations).



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