Pharmacy Customer Service
Resume:
L A W R E N C E R U S H
Phoenix, AZ 85042
************@*****.***
SUMMARY
An adaptable and results-oriented pharmacist, with extensive experience in all facets of nuclear pharmacy, home healthcare, pharmacy management, clinical pharmacy, IV infusion, laboratory operations, inventory control, budgeting, HR planning, and training and development. A collaborative leader, who works closely with team members to accomplish goals on time and within budget, driving bottom-line growth and ensuring lasting success. Learns new skills quickly to advance the objectives of a company, making substantial contributions to the ongoing achievement of an organization.
EXPERIENCE
CVS PHARMACY, Phoenix, Arizona
Pharmacy Manager, 2014 to present
Managed all aspects of retail pharmacy including but not limited to 8 technicians achieved Board Certification, managed payroll, pharmacy budget, inventory and promoted top line customer service and an error free environment. This pharmacy was a high prescription volume pharmacy with a drive thru and really taught skills such as multi-tasking and time management in order to be successful. During my tenure at the pharmacy, I improved customer service scores and the pharmacies’ overall health score. On a regular occurrence, I would directly discuss and address patient concerns with their medications to promote their overall safety, I would administer many vaccinations as I am a certified immunizer and promote new and upcoming programs from the company such as Medication Therapy Management (MTM).
WELLS PHARMACY NETWORK, Ocala, Florida
Staff Pharmacist, 2013-2014
Obtained pharmacist licensure needed to ship specialized pharmaceuticals into various states in the U.S. such as Arizona, Oregon, Mississippi, Maryland and Virginia. Supervised compounding technicians in order to provide the correct compounded prescriptions to patients’ insuring compounding calculations were correct. Filled a high volume of prescriptions on a daily basis and ensured shipment of final product to correct locations in the U.S. Helped direct a complete computer software change to the new Carepoint system needed to fill prescriptions. Ensured 797 compliance by technicians by directly overseeing product safety and quality aspects of the business. In the course of one year, assisted in increasing prescription count over 70% by closely working and driving management initiatives. Regularly counseled patients on their medication use and worked closely with doctors to maximize best outcomes for patients.
WINN DIXIE PHARMACY, Ocala, Florida
PRN Staff Pharmacist, 2013-2014
Provided part-time coverage at various locations on a part-time (PRN) basis in order to best serve the company needs.
TRIAD ISOTOPES, Fort Lauderdale, Florida and Miami satellite pharmacy
Pharmacy Manager, 2006-2013
**Managed through the transition from Mallinckrodt to Covidien to Triad Isotopes.
Directed operations at Fort Lauderdale and Miami pharmacies concurrently, with 30 employees in Fort Lauderdale and ten employees in Miami. Held responsibility for HR duties, including employee reviews, working budgets, 797 compliance, radiation safety, and scheduling. Converted fleet and delivery service from outside courier to in-house drivers, saving $6,000,000. Oversaw kit preparation, white blood cell labeling with In111 and Tc99m, I-131 custom capsule preparation for customers, laboratory remodel, inventory management, internal and external nuclear licenses updates, on-call duties, shift rotations, and pharmacy operations.
Achieved Pharmacy Manager of the Year and Presidents’ Club in 2010, exceeding goal at 112% of net sales and 107% of net margin, and meeting safety and regulatory aspects.
Eliminated violations during inspections from Department of Transportation, Board of Pharmacy, Nuclear Regulatory Commission, and internal inspections.
Executed complete laboratory remodeling to promote new 797 regulations, including installation of new I-131 DRAX system at Fort Lauderdale pharmacy in 2009.
Drove successful conversion of Myoview to Sestamibi, saving pharmacy and end-user and customer money, as well as increasing reimbursement.
Earned appointment of radiation safety officer at Fort Lauderdale pharmacy in 2010. Achieved conversion from TRON to BioRx.
Managed employees at Fort Lauderdale and Miami pharmacies. Converted Miami pharmacy from satellite pharmacy status to full-service pharmacy. Served as RSO (Radiation Safety Officer) for 3 years for both the Fort Lauderdale and Miami Pharmacies.
CVS PHARMACY, Miami, Florida
Staff Pharmacist, PRN, 2003-2010
Contributed to opening of three pharmacies in Miami Downtown area. Oversaw busy pharmacies, averaging up to 900 prescriptions per day. Worked closely with technicians, teaching and delegating duties, including prescription entry, inventory management, and budget control. Advised patients on appropriate use of medications and communicated with doctors on patients' behalf to develop treatment protocols to decrease side effects, drug interactions, and allergic reactions. Obtained knowledge of insurance plans, including entering insurance information, formularies for insurance companies, and obtaining prior authorization.
Maintained and promoted high Triple S scores. Converted patients from brand-name to generic drugs, saving money for company and customer.
Contributed to pharmacy coverage as part-time pharmacist. Drove formulary compliance.
Taught, delegated, and followed up with technicians to take on new roles.
CARDINAL HEALTH, Pompano Beach, Florida
Nuclear Staff Pharmacist, 2003-2006
Held responsibility for rotating shifts, overseeing quality control, and drawing FDG (F-18), as well as labeling white blood cells with In111 and Tc99m products. Oversaw kit preparation, radiation safety functions, inventory management, and nuclear license updating with customers. Advised customers after hours on call regarding placing orders, dose adjustments, and product questions. Coordinated managerial functions, overseeing technicians’ and drivers’ roles and responsibilities. Taught, delegated, and followed up with multiple operations of nuclear pharmacy.
GE HEALTHCARE, Miami, Florida
Staff Pharmacist, 2000-2003
Managed rotating shifts, oversaw quality control and labeled white blood cells with In111 and Tc99m products. Held responsibility for kit preparation, radiation safety functions, inventory management, and nuclear license updates with customers. Counseled customers after hours on call regarding placing orders, dose adjustments, and product questions. Oversaw technicians’ and drivers’ roles and responsibilities, teaching, delegating, and following up with operations of pharmacy. Worked closely with pharmacy manager, contributing to managerial duties at pharmacy. Was solely responsible to I-125 seed order and loading and worked directly with customers to provide delivery in a timely manner.
**GE HEATHCARE had provided my base Nuclear Pharmacist education through Purdue University at which I had earned my Authorized User Certification in 2001.
ADDITIONAL EXPERIENCE
WALGREENS PHARMACY, Springfield, Pennsylvania, Staff Pharmacist, 1995-2000. Opened pharmacies in Philadelphia. Worked closely with technicians, teaching and delegating duties, including prescription entry, inventory management, and budget. Counseled patients on medication use. Communicated with doctors to develop treatment to decrease side effects, drug interactions, and allergic reactions. Obtained knowledge of insurance information, formularies with insurance companies, and prior authorization. Maintained high Triple S scores. Converted patients from brand-name to generic drugs, saving costs. Drove formulary compliance.
CROZER CHESTER MEDICAL CENTER, Chester, Pennsylvania, Staff Pharmacist, 1993-2002. Completed order entry with Cerner computer system. Dispensed medications and IVs, using Pyxis system. Compounded TPNs, chemotherapy, and general IVs. Taught, delegated, and followed up with technicians. Worked closely with pharmacy in partnering with doctors to promote hospital formulary and adjust patient dosages, based on disease state, potential drug interactions, and allergic reactions. Held responsibility for formulary management, IV compounding, chemotherapy drug compounding, and dose adjustment aspects at burn center.
EDUCATION
PHILADELPHIA COLLEGE OF PHARMACY AND SCIENCES, Philadelphia, Pennsylvania
B.S., Pharmacy, 1995
CERTIFICATION
Nuclear Pharmacist Certification from Purdue University, 2001
PRESENT PHARMACIST LICENSES:
Florida Board of Pharmacy, Nuclear Pharmacist since 2003 – License# NP323
Florida Board of Pharmacy, Pharmacist since 2003 – License# PS37356
Pennsylvania Board of Pharmacy, Pharmacist since 1995 – License# RP041401-L
Arizona Board of Pharmacy, Pharmacist since 2012 – License# S020309
PROFESSIONAL DEVELOPMENT
Management Seminars on Finance, HR, Managing People, Inventory Control, Creating, 2006
95% Market Share Seminar, 2010
Immunization and CPR Certification, 2011
AFFILIATIONS
South Florida Society of Nuclear Medicine
American Pharmacists Association
American Cancer Society
Florida Pharmacist Association
COMPUTER SKILLS
Cerner, Rx2000, BioRx, TRON, PDX, Pyxis, Rx30
PERSONAL
Married. Enjoys volunteering, fishing and spending time with family including his 2 kids, Sean, 16 and Olivia, 10
Contact this candidate