Executive Assistant Customer Service

LATASHA BROWN

954-***-**** ***********@*****.***

OBJECTIVE

Committed to utilizing my knowledge and skills to support and advance your organization. I am confident that I can make a difference given the opportunity to be a part of your team!

SKILLS PROFILE

-Innovative Thinker – Inventive and resourceful with the ability to reveal ideas to people through written work and presentations

-Effective Listener – Successfully interprets problems, tasks or concerns into solutions

-Teamwork Builder – Collaborates to shape strong alliances with internal and external customers to accomplish goals

-Solution Oriented – Strives to acknowledge and remedy all obstacles hindering company progress

-Independent- An initiator with extensive experience working independently

EMPLOYMENT HISTORY

Safety Compliance Specialist, Spirit Airlines 7/24/2015 - 9/15/2017

Miramar, FL

-Maintained company’s compliance to DOT/FAA regulations by:

Creating and managing random testing program in accordance with Federal DOT regulations saving time and increasing efficiency by reducing human error

Educating all DOT regulated management annually in reasonable suspicion protocols at all bases by creating audience specific presentations

Provide administrative support related to drug and alcohol testing of pre-employment and post-accident employees, including reasonable suspicion programs

Designed the drug and alcohol compliance poster currently at all work sites

Achieved all federal audit goals

Adept at accurately maintaining compliance documentation thus reducing/eliminating federal violations and civil penalties

Proactively developing strong partnerships with drug testing vendors and Third Party Administrators to ensure federal regulation compliance

-Promoted drug and alcohol awareness by:

Composing a companywide issued semiannual newsletter to keep team members abreast on information concerning the rules and regulations of the use of drugs and alcohol at Spirit Airlines and the industry as a whole

Hosting various team member engagement sessions

Executive Assistant, Jodee, Inc. 5/13/2014 4/2/2015

Hollywood, FL

-Supported executive staff by:

Developing and maintaining spreadsheets including daily sales, customer feedback surveys and new retail customer contact information

Creating and ensuring accuracy of companywide purchase orders

Writing customer feedback responses and company memos

-Supported management by:

Recording production totals for each product daily

Monitoring raw material inventory and procurement for continual production

Improved proficiency for acquiring materials by creating an open order report during weekly meetings

Oversaw catalog distribution to retail customers

Developed logical training pamphlet reducing training time for future employees

HR Assistant, Silver Airways 6/27/2012 1/17/2014

Fort Lauderdale, FL

-Facilitated employee onboarding by:

Maintaining compliance by processing and monitoring new hire candidates criminal history, background checks and drug screens according to company and federal policies

Verifying employment history, references, and ensuring that all pilots were compliant with the Pilot Records Improvement Act

Designing, creating and auditing all company badges

-Supported HR team by:

Assisting in formatting documents for presentation using various tools (Adobe, Office Suite, etc.)

Monitoring and purchasing all office supplies

Greeting, screening and directing all calls and visitors to the correct person or department

Improving and maintaining a professional and efficiently run office; (filing, mailing, organizing calendars, etc.)

Maintaining various databases including employee numbering system and ID media

Troubleshooting basic computer and office equipment complications as they occurred

Administrative Assistant, David Wood Personnel 5/1/2012 6/27/2012

Plantation, FL

Served as first point of contact, screening and routing telephone calls, greeting customers, and responding to customer and vendor requests

Formatted documents using Office Suite and Adobe

Transcribed documents to digital format

Teller Banking Representative, Chase Bank 9/1/2008 2/1/2012

Sunrise, FL

Provided top-notch customer service by handling financial transactions accurately and efficiently

Solved problems as they arose by researching different sites of the company’s websites and phone banks

EDUCATION

University of Oregon

Charles Lundquist College of Business

Eugene, OR

Bachelor of Science- Business Administration

CERTIFICATES

Communicating with Tact, Diplomacy and Professionalism -2017

Business Writing for Results -2017

DATIA Advanced DER - 2017

DATIA Supervisor Trainer Course: A Train the Trainer Workshop -2016

Flight Attendant Drug and Alcohol Program- FADAP -2016

ADDITIONAL TRAINING

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher) – Advanced levels

Adobe Acrobat Pro

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