Manager Customer Service
Resume:
Diana Case
North Las Vegas, NV *9032
******@*****.***
Operations/Project Management/Business Analyst
Solid experience in Operations/Project Management/Business Analyst with a track record of accomplishments, improving productivity, quality efficiency, & profitability for more than 30 years. Recognized for exceptional problem solving and motivational skills as well as the ability to gather requirements, design, implement, upgrade, and troubleshoot systems. Superior team building, conflict resolution, and customer service skills. A strong work ethic and extremely detail oriented.
Successfully created and enforced efficient department workflow processes and procedures.
Developed reports to give information relevant to Printer Management for Sales and Admin.
Recognized for development of strong and productive Teams that worked together to meet and many times exceed all goal and priorities expected of them.
Professional Experience
AIS – Advanced Imaging Solutions, North Las Vegas, NV 2006-2017
Business Solutions Analyst
Document Imaging – Analysis, Development, Install, Follow-up
PrintFleet System Administration – Process & Procedure development, Maintenance and update of information.
Contract Processing
Accounts Receivable
KB Home Mortgage, Las Vegas, NV 2002-2005
Imaging Manager
Coached and trained staff to process the high volume of loan files received daily for imaging.
Member of the SCORE Loan Origination Project team
Teamed with Countrywide and In-House programmers on the Image Import Project
Collaborated with management in several Special Projects to improve the workflow and efficiency of the Back Office
Stronghold Enterprises Inc., La Verne, CA 2000-2002
Management Consultant
Kaufman & Broad Mortgage – Imaging Implementation Project
Collaborated with management to implement the Imaging System used for mortgage loan files and created the workflow processes used to image the loan files.
Washington Mutual Financial Services – Backfile Project
Directed and motivated 21 temporary employees researching files and preparing documents to be scanned based on requirements established by the Backfile Conversion Project.
Diana Case
4141 Coburn St.
North Las Vegas, NV 89032
******@*****.***
Home Savings of America, Irwindale, CA 1986-1999
Accounting Supervisor/Office Manager
A/P Imaging System Liaison Administration
Primary team member in cost justification, analysis, design, testing and implementation of A/P Imaging System, resulting in a system with increased processing efficiency reducing staff by more than 50%
Coordinated with Image Technology Group and Data Processing Department to find and resolve problems that occurred during daily operations. Optimized efficient processing of A/P through Imaging Workflow System
Supervision
Influenced and directed the Security Coordination of 10 different mainframe systems and/or applications
Established procedures and controlled accurate processing of accounts payable
Enforced accurate maintenance of vendors on A/P system info was used for 1099 Misc. reporting to IRS
Created, implemented & maintained the workflow processes used to scan and index A/P vouchers and other accounting documents into the Imaging System
Directed cost efficient measures for the ordering, distributing and maintenance of supplies and equipment for up to 260 employees
Ensured the accurate distribution of checks, mail, computer reports and financial board reports
Organized and facilitated accurate maintenance of the department’s film records, onsite/offsite record retention, and research requests
Department Facilities Manager
Analyzed department floor space and designed usage to get the most efficient use of space possible. Received recognition of reducing department square foot usage by 25%
Coordinated numerous successful departmental staff relocations requiring relocation of phones, files and equipment
In collaboration with the Accounting Managers developed a Disaster Recover Plan for the entire Account Department
Education
North-West College
Medical Insurance Specialist
Home Savings offered classes
The Exceptional Supervisor
Management & People Building
Project Management
Citrus College
Accounting
Chaffey College
Intro to Computers
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