Management professional with more than 15 years of experience in leadership, sales, operations and customer service. Self-motivated with prior success developing solutions for a wide range of companies and business sectors. Generated $2 million in revenue by both cross selling existing client base and developing new business offerings. Highly collaborative team leader inspiring superior performance by developing, coaching, and mentoring employees. Change agent with a consistent record of transforming challenges into expansive business opportunities. Strong operational and management skills focused on business services. Systems background with many years as overall business leader. Team leader, ability to cross sell throughout organizations, establish long term sales relationships. Measured growth and stability are strong suits with the ability to communicate complex issues in a clear and concise manner to all parties involved. Full understanding of marketing techniques, spanning initial offers to back end fulfillment, call centre and fiscal management of donors/responders. Data management, cleansing and response analysis are also keys to business acumen. Work well under pressure; capable of meeting ambitious deadlines; quickly master new technologies and methodologies.
Operations Management Business Development Proposal Preparation
Cost Control Customer Relations Acquisition
Vendor Relations Budgeting Transactional Processing
Account Retention Contract Negotiation Strategic Planning
Process Improvement Result Driven Problem Solving
Quinn Data Services Inc.
Vice President, Systems and Operations, Minority Shareholder
Initial start up of small business with one customer, built client base to 100 plus clients.
Developed a strong rapport with potential customers, found their needs and customized systems to meet client vision.
Grew company from $0 - $7M plus in annual revenue.
Acquired two smaller companies and consolidated into one mid-size company.
Implemented procedures and system controls to ensure products met the industry standards which, included banks, insurance companies, retailers, oil companies, printers, publishing and mail order syndication companies.
Responsible for all day to day operations, employees, hardware/software and production equipment evaluation, purchasing and maintenance.
Maintained production flexibility to ensure seamless transition of production requirement coverage, 5 days 16 hours to 5/24 to 7/24 when needed.
Designed and developed co-packing systems for polybagging, shrink wrapping, kit assembly and required inventory control. Services supplied to large printers, soft drink manufacturer, government travel and tourism and boutique collectables.
Ensured automated communication between internal and client legacy systems complied with all industry security and processing standards and regulations.
Recruited and headed systems team of 12 programmers and four operators.
Built response database systems for processing 10-12% response for mailings over 4,000,000 pieces.
20/20 Elite Hockey Inc. (Seasonal, Current)
Seasonal – Operations/Coordination
Programs providing NCAA Scholarship exposure.
Coordinate One Day Events with prospective athletes and NCAA recruitment staffs to showcase prospective college hockey players to NCAA Division I institutions.
Scheduling guided tours and hockey showcases of NCAA campuses and hockey facilities to both entice student athletes and familiarize hockey staffs with players.
Place athletes with local Ontario Provincial Jr. A. or U.S. Prep school teams in order to ensure eligibility for NCAA scholarships remain intact.
Enter teams in Prospect Tournaments in both Canada and the U.S. where NCAA D1 recruitment staffs will be present to further expose player’s skillsets and enhance relationships.
rq BMS (Current)
Small Medium Business Consultation
Work with growing businesses to establish market position.
Detail cost analysis studies in relation to all outgoing expenditures.
Production evaluation, use of resources, equipment and employees.
Investigate both in and out sourcing opportunities and solutions.
Stress the need for internal support structure to support growth. Set realistic goals and timelines to meet business expectations, follow up with progress evaluations and re-adjust timelines where/if required.
Systems Development/Programming (3 year program) – Humber College
Various Management Diploma and Corporate courses – York University
15 Seasons AAA Minor Hockey Coach – Halton Hurricanes