Customer Service Manager
Resume:
Jorge Cotero
Santa Fe Springs CA 90670
********@*****.***
Objective:
To obtain a position that will utilize my skills and experiences to its maximum efficiency
Experience:
8/12 – 4/17 Promoted to Funding Department Supervisor
Skyline Security Management, Downey CA
-Supervised a staff of 10 via mid shift safeguarding that all incoming agreements are audited and processed on a daily in a timely matter to ensure that deadlines are met
-Delegate daily job responsibilities to staff which is required to be completed by shifts end. Once completed, staff provides an excel sheet confirming task has been fulfilled.
-Updating and maintaining master log of companies purchased accounts for purpose of inventory and payroll distribution.
-Exporting daily purchased/declined reports via excel to provide accurate statistics distributed to Administration.
-Perform various office duties such as answer multi line phones, email, set schedules for staff meetings, create agendas for meetings, scan and upload all incoming agreements via drop box.
-Ensuring all clients confidential information is filed and secured.
-Conducting interviews and reviewing resumes’ alongside Human Resources to ensure prospective candidates has the required qualifications entailed by the hiring department.
-Maintain all employee files for the funding department. Provide reminders to manager regarding upcoming annual reviews for staff.
-Manage and approve all employee’s time sheets via paychex website on a daily basis. As well as provide requested time off forms to manager and HR for approval.
8/14-8/15 Funding Agent
Skyline Security Management, Downey CA
-Audit daily assigned accounts in a timely manner to meet submission deadline
-Upon audit if any documents are incomplete, Sales Representative is notified to return and complete document.
-Verify technician sent all signals for each device installed in the home/business via alarm.com website.
-Input all data required to send completed docusign agreement to customer or Representative.
-Log in all accounts submitted for purchase via excel sheet as well as shared Google docs.
-Email daily reminders to all offices nationwide utilizing the drop box application requesting all docs be uploaded on a daily basis to avoid funding delays.
-Input all billing information (checking & credit card) to ensure 1st months payment is drafted via the Orion website.
-Provide paperwork training to all incoming sales representatives on how to properly fill out sales agreements.
8/13-8/14 Promoted to Customer Service Supervisor Customer Service (Evening Shift)
Skyline Security Management, Downey CA
-Provide support to all customer service agents when calls are on the cue.
-Delegate daily job responsibilities to select customer service agents
-Provide daily report at days end to document all job tasks assigned have been completed.
-Update daily follow up list for Morning Shift Customer Service Supervisor
-Update all employee files
-Assist with hiring process as well as assist Customer Service Manager with all potential employee interviews
-Assisted with creating the customer service script in English and Spanish.
8/12-8/13 Customer Service Representative
Skyline Security Management, Downey CA
-Answer multi line phones.
-Run credit on two separate credit bureaus (Experian & Equifax)
-Verify potential customers home ownership via US Title search website
-Input all customer personal data to create customer’s accounts via the Engarde website
-Register Verizon Cell Radios for technicians out on the field via the alarm.com website
-Input all zone descriptions provided by tech to activate the security system.
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06/09 – Present Freelance Certified Massage Therapist
-Volunteered as the Physical Trainer for Garfield High School
-Manage all appointments and inquiries regarding massage therapy sessions
-Perform variance forms of relaxation massage for incorporating deep tissue, sports therapy, shiatsu and Swedish massage as needed.
-Maintain the highest form of professionalism and hygiene at all times
-Demonstrate excellent communication and listening skills.
Education:
2009-2011 National Polytechnic College Commerce, CA
-Certificate of Completion
-Graduated top of class
1997-2001 James A. Garfield High School Los Angeles, CA
-Diploma
Skills:
-Bilingual in Spanish and English (R-W-S)
-Proficient in 9 Spa Style Massage Techniques
-Type 45 WPM
-California Certified Food Handlers License
References:
Available upon request
Contact this candidate