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Customer Service Employee Relations

September 07, 2018

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Sukrit Vishwakarma

E-Mail: /

Phone: +91-917*******

HR Operations & Marketing

Location Preference: Chennai

Knowledge Purview

Team Management

HR Practices

Labor Laws

General Administration

Liaison & Coordination

Project Execution

Profile Summary

MBA (HR & Marketing) with over 2 years of corporate expertise and 5 months of internship at Wire & Wire Products in the fields of HR

Gained extensive exposure in Employee Engagement, Training & Development, Negotiation, Recruitment Process, Change Management, Interviewing Skills, Customer Service from the internship done

Skilled at people management, maintaining healthy employee relations, resolving employee grievances and thus creating an amicable & transparent environment

A fruitful combination of academic expertise and capabilities to implement the same in the practical scenarios

A keen communicator with capability to relate to people across all hierarchical levels in the organization

Recent Internship

Wire & Wire Products, Ambattur, Chennai Aug’16 – Dec’16

Project Title: A Study On Employee Welfare Measures At Wire & Wire Products



To identify the level of employee’s welfare measures provided in Wire and Wire Products


To promote various activities including training and development, promotions and incentives

To identify the level of coordination between the superior and subordinate

To study whether employees are really satisfied of the available welfare measures

To examine employee’s safety and health measures

To identify the level of appraisal provided to motivate the employees

Organizational Experience

Cookson India Pvt. Ltd., Amabattur, Chennai as Plant Operator / Asst. Supervisor Jun’13 – Sep’15

Key Result Areas:

Identified gaps and implemented corrective action to ensure delivery of schedule for production processes

Formulated, maintained & controlled activities as per scheduled plant budget

Controlled cost on scrap, consumables and power consumption of the product unit

Prepared estimates to be used by management for purposes such as planning, organizing, and scheduling work

Conscripted cost & expenditure statements and other necessary documentation at regular intervals

Examined blueprints and other documents to draft time estimates, cost estimates and material estimates

IT Skills

MS Office & Internet Applications

AutoCAD (Civil Architect)

Extracurricular Activities

Conferred with

o1st prize in the Paper Presentation competition on the topic 'Staff welfare' at IIKM Chennai

oConsolation prize for the Best Manager in the Mega Management Event

Contributed as a member of the Organization Committee of the Youth Festival

Participated in various Cricket, Basketball and other sports & cultural events at school & college level

Academic details

MBA (HR & Marketing) from IIKM Business School, Bharathiar University, Coimbatore in 2017

B.A. from Sita Devi Mahavidhyalaya, DDU University, Gorakhpur in 2013

12th from Kisan Intermediate College, UP Board, Deoria in 2007

10th from SNK Intermediate College, UP Board, Deoria in 2004

Personal Details

Date of Birth: 10th July 1988

Languages Known: English, Hindi & Tamil

Address: Village - Khora, Post - Bara Dixit, Dist. – Deoria – 274603, Uttar Pradesh

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