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Customer Service Manager

Cypress, CA
September 07, 2018

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**** ***** ** ***, *******, CA *****


I am looking for a company where I can build strong business relationships for a food service organization. Professional Experience

Acosta Foods

Key Account Manager (2016-2018)

v Developed solid and trusted relationships between major clients and Acosta. v Focused on growing and developing existing clients, together with generating new business. v Engaged in strategic planning to improve client results. v Acted as the key interface between the customer and all relevant divisions. v CSNA Industry Advisor 2016-17

A&R Food Distributors

Key Account Manager (2014-2016)

v Brought new business to A&R resulting in 2 million dollars in sales. v Personally managed 120 K-12 accounts.

v PP&L Committee – Industry Rep/Member at Large 2015-present v Booked, set up and operated food shows.

v Meet with vendors to introduce new products to customers. US Foods, LA Division

Account Executive K12 (2011-2014)

v Brought new business to US Foods resulting in 1 million dollars in sales. v Personally set up all new business with our national accounts team. v Oversaw and managed inventory levels to keep product moving. v Booked, set up and operated food shows.

v Generated bids for K-12

v Implemented a program with co-workers on how to reduce slow and dead inventory. v Educated and trained all customers on US Foods online ordering system. v Through professional relationships retained business year after year. v Reduced number of K-12 accounts per account manager to allow them to service accounts more effectively. US Foodservice, Fullerton Division

Account Executive K12 (2003-2011)

v Personally managed 50 K-12 accounts.

v Safety Manager and Recall Coordinator for our division. v Tracked and recovered AR issues.

v LAC Fundraiser Committee - 2007-2011.

v CSNA Industry Seminar Committee - 2007-2011.

Joseph Webb Foods, Fullerton Division

Customer Service Manager K12 (1995-2003)

v Managed a team of three customer service reps.

v Oversaw the management of 40 K-12 accounts.

v Input orders and all reporting for commodity tracking. National Food Systems, Fullerton Division

Customer Service (1987-1995)

v This is where I learned integrity, customer relations and reliability. Gene McHugh is and continues to be my good friend and mentor.


9690 Paseo De Oro, Cypress, CA 90630


Personal Experiences

v Parks and Recreation Commissioner, City of Cypress (2009-2012) v Board Member, Boys and Girls Club of Cypress (2009-2010) v President, Cypress High School Booster (2007-2010) v President, Cypress High School PTSA (2004-2007)

v President, Cypress NJB (National Junior Basketball) (1999-2004) Education

v Cypress College, AA Degree


v Orlando Griego

Director, Food Service

Anaheim UHSD


v Suzanne Morales

Director, Food Service

Placentia Yorba Linda USD


v John Sugimoto

President, Integrated Foods


v Tracey Tinder

Region Manager, Con Agra Foods


Personal Reference

v Lenette Brown


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