Customer Service Manager

Dominique R. Kibler

**** * ***** ** # *** Littleton, CO 80127

**********@*****.*** 307-***-****

Professional Summary

Performance driven professional experienced in business operations management and dedicated to analyzing business data to promote growth and increase profitability. Passion to work among technology and science-minded professionals and act as liaison between stakeholders, management, and IT professionals and engineers.

Education

UNIVERSITY OF WYOMING, Laramie, WY Graduated May 2015 Bachelor of Science in Business Administration

Minors: Decision Science & Entrepreneurship

Related Coursework: Systems Analysis & Design Technical Writing Project Management Operations and Supply Chain Management Business Strategy & Policy Skills & Abilities

Aptitude for learning and working with computer & web applications

Strong ability in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Academic experience with Microsoft Project and Microsoft Access

Problem solving skills focused on increasing effectiveness, efficiency, & satisfaction

Familiarity with collecting, and compiling business data, and drafting reports

Ability to interact professionally at all levels of management

Effective at managing time efficiently and working under pressure

Excellent verbal and written communication skills

Proficient in QuickBooks Accounting Software

Work Experience

DadGear/Big Popular, Sheridan, CO Operations/Accounting Manager May 2016 – July 2018

● Managed daily operations & logistics including order processing, fulfillment & inventory

● Prepared and analyzed data for report generation and business process improvement

● Created and maintained online presence via e-commerce platforms & social media

● Processed accounts receivable, accounts payable, & monthly reconciliations for multiple entities

● Resolved discrepancies & provided quality problem solution to vendors and customers Snowy Range Sports Bar, Laramie, WY Bartender/Cook/Store Attendant June 2014-August 2015

● Provided excellent customer service & daily operations for multiple jobs simultaneously

● Prepared and served alcoholic beverages and food adhering to legal regulations

● Worked in fast paced, cooperative work environment

● Accurately conducted and reported sales for the bar and package liquor store Honors & Accomplishments

● Dean’s List, University of Wyoming

Contact this candidate