Highly organized and detail-oriented Administrative Assistant well versed in administrative support, data entry, and schedule management with more than twenty years of experience. Administrative support specialist
Data entry and record keeping
Interpersonal and written communication
Advanced clerical knowledge
Attention to detail
Multi-line phone proficiency
Professional phone etiquette
Mastery in Microsoft Office Suite
Administrative - Front Desk Manager, 2007 to 2016
Admiralty Suites & Inn – Millington, TN.
Oversaw night auditing duties, including data entry, verification of daily room occupancy and hotel revenue. Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns. Trained and mentored staff on procedures, service standards and productivity strategies. Controlled cash and credit card payment transactions at the front desk. Developed and rolled out new policies.
Maintained project quality with a hands-on management style. Ensured that each guest's experience was positive, memorable and consistent. Executive Secretary, 2003 to 2006
CDA & Associates
Frequently used word processing, spreadsheet, database and presentation software. Assisted with receptionist duties, file organization and research and development. Researched and updated all required materials needed for the firm Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
Created expense reports, budgets and filing systems. Administrative Assistant, 1997 to 2000
First Tennessee Bank – Memphis, TN
Answered and managed incoming and outgoing calls while recording accurate messages. Provided clerical support to company employees, including copying, faxing and file management. Ordered and distributed office supplies while adhering to a fixed office budget. Administrative Secretary, 2000 to 2003
Brown Engineering – Houston, TX
Assisted with typing, data entry and answering incoming calls as required. Wrote professional memorandum, letters and marketing copy. Provided clerical support to company employees, including copying, faxing and file management. Corresponded with clients through email, telephone, or postal mail. Two years of coursework : Journalism, 1985
University of Memphis - Memphis, TN
Completed course work for a B.A. in Journalism and Social Work from 1983- 1985. High School Diploma: 1983
Wooddale High School - Memphis, TN