Customer Service Representative

Geraldine Polvos

**** ***** ***** **., *** Jose, CA. 95136

*******@*****.***

408-***-****

Objective: To obtain a challenging position at a company where it allows me to utilize my Human Development Skills that will enable me to utilize my past training and experience while affording an opportunity for professional growth.

Summary:

-Microsoft Office proficiency

- Self-directed

-Strong organizational and interpersonal skills

-Detail Oriented

-Excellent verbal and written communication skills (English/Spanish)

Education:

East Bay University Hayward, CA 09/15-06/17

Bachelors Degree in Human Development

San Jose City College San Jose, CA 08/10-05/15

Associates Degree in Liberal Arts & Humanities

Skills:

-Proficient (word, outlook, PowerPoint, and excel)

-Communication

-Initiative and problem-solving abilities

Experience:

A is for Apple Inc. San Jose, CA 06/17-08/18

Scheduling Coordinator/ Client Services

-Coordinate and schedule ABA services

-Coordinate new client start-up

-identify staffing needs report and recruitment of new positions

-Ensure staff hours are scheduled in accordance with company polices

-Maintain up to date records on the availability of staff and clients

- Able to manage a caseload of 150 kiddo’s

Nanny/Assistant San Jose, CA 03/15-06/17

-Scheduling meetings

-Developed a daily routine for an infant baby

- Incoming emails, faxes, posts, screening phone calls, enquires and requests

-Organizing and maintain paperwork

California Check Cashing Stores San Jose, CA 10/12-03/13

Customer Service Representative

-Handle large quantity of money

-Cash checks, prepare money orders, receive payment for utilities bills, and collect and record fees charged for check-cashing service

-Handle payment and issue receipts

-Keep records of customer interactions and transactions, recording details of inquiries

Contact this candidate