Customer Service Manager

NSIMBE HUZAIFAH

Mobile: +974********

E-Mail: ac6yx8@r.postjobfree.com

Date of birth:30/05/1991

Nationality: Ugandan

Genda:male

Religious: Muslim

Passport No.B1098921

Languages:English and Luganda

Weight:96kg

Height:5.9ft

SUMMARY:

Dependable hospitality professional with exceptional guest satisfaction and relevant experience in the hospitality industry.

HIGHLIGHT SKILLS:

Customer focused with a smart presentable appearance and willing to uphold the hall’s customer service approach.

Security experience preferably as part of an in house team.

Ability to maintain a sense of calm and control in difficult situations, minimizing panic in others.

Excellent general health with a good level of physical fitness.

Willingness to undertake a flexible shift pattern to include night shifts in accordance with the hall’s roster.

Ability to respond appropriately to alarms.

A good knowledge and appreciation of current security environments, the potential risks and threats and actions to mitigate these.

Customer focused with a smart presentable appearance and willing to uphold the hall’s customer service approach.

EXPERIENCE:

2014 to2015. Worked as security guard in 5 stars hotel (Sheraton Hotel -Doha -Under European Guarding and Security Services co. Doha-Qatar)

2016- to Current. Working as bouncer in Irish Harp-Sheraton hotel Doha (Under European Guarding and Security Services co. Doha-Qatar)

MAIN DUTES AND RESPONSIBILITIES:

Provide a professional efficient and approachable security service with associated switchboard and reception duties, maintaining a high level of customer service to staff and visitors at all time.

Carry out internal and external patrols, day and night to issue a safe and secure environment, recording maintenance issue, potential breaches of security or unusual occurrences in the Daily Occurrence Book.

To provide visitors to the hall with helpful advice guidance and information and if notable to do so, direct to other members of staff (Manager on Duty) who can assist.

Conduct individual bag or property searches, if directed to do so by the duty manager or senior manager.

Ensure the effective control and maintenance of keys and security equipment including and equipment e.g. radios.

EDUCATION:

St.kizito primary school 1996-2005(PLE)

Kakungulu High School 2006-2009(UCE)

Kakungulu High school 2010-2011(UACE)

Kyambogo University (Dip.plumbing)2012-2013

SKILLS AND COMPETENCES:

Ability to handle conflict situations tactfully but firmly.

Excellent radio communication lecturing.

Excellent hospitalize.

12 hours shifts working experience.

Managed the receptionist area, including greeting guests and responding to telephone and in-person requests for information.

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