Customer Service Front Desk

BLANCA ARAUJO

***************@*****.*** 305-***-**** 1080 94th St. Apt. 201, Bay harbor Islands, FL 33154

PROFESSIONAL

Knowledgeable housekeeping management professional familiar with hotel

operations, cleaning procedures, and health and safety regulations. Highly-

SUMMARY qualified Housekeeping Supervisor offering [Number] years of hospitality

experience. Hands-on manager and team leader dedicated to providinghigh-quality, efficient housekeeping operations in support of all guestneeds. Service-oriented Housekeeping Room Attendant known for ability tomanage multiple, concurrent tasks in fast-paced environments. Friendlywith strong interpersonal skills across all levels of an organization. Offering astrong work ethic and dedication to achieving results. Customer-focusedtour guide who enjoys learning about new microbrews and has a mind thatretains great amounts of information. Seeking a position as a brewery tourguide where great skills are rewarded.

SKILLS

Training and development

Customer service

Natural leader

Diligent

Team leadership Guest experiencesCleaning and sanitation Corporate policiesEmployee evaluations DocumentationInter-department collaboration Linens and toiletriesOrdering cleaning supplies Administrative tasksVacuuming and sweeping Radio etiquettePerformance improvements Hospitality backgroundEmployee interaction Maintenance reportsDecision-making Meetings and presentationsTelephone etiquette Training and mentoringPOS systems NetworkingSafety procedures HospitalitySkilled negotiator Hotel operations and

Interpersonal communications managementCompany policies Five-star hotel experienceResort experience HousekeepingGuest relations Service-orientedTeam oversight Team buildingLeadership CourteousOffice and staff streamlining Guest accommodations

WORK HISTORY

Housekeeping Supervisor

05.2010

-

05.2018

/

Fountainbleau Resort

-

Miami Beach,

FL

/

Evaluated employee performance and developed improvement plans.Drove improvements to workflow and room turnover with hands-on,

proactive management style.Worked with front desk to respond promptly to all guest requests.Communicated repair needs to maintenance staff.Safely used chemical cleaning materials. Assigned housekeeping staff to specific shifts and room blocks based on

abilities and daily requirements.Trained and mentored all new personnel to maximize quality of service

and performance.Directed team of [Number] personnel in busy hotel with [Number]

rooms.Completed schedules, shift reports and other business documentation.

Housekeeping Supervisor / Royal Palms Resort and Spa - Miami Beach, FL

/ 06.2004 - 12.2009

Directed team of [Number] personnel in busy hotel with [Number]rooms.

Trained and mentored all new personnel to maximize quality of serviceand performance.

Completed schedules, shift reports and other business documentation.Worked with front desk to respond promptly to all guest requests.Assigned housekeeping staff to specific shifts and room blocks based on

abilities and daily requirements.Evaluated employee performance and developed improvement plans.Safely used chemical cleaning materials. Communicated repair needs to maintenance staff.Drove improvements to workflow and room turnover with hands-on,

proactive management style.

Housekeeping Supervisor / Island Aupos - Miami Beach, FL / 11.1995 -

02.2004

Evaluated employee performance and developed improvement plans.Assigned housekeeping staff to specific shifts and room blocks based on

abilities and daily requirements.Completed schedules, shift reports and other business documentation.Safely used chemical cleaning materials. Worked with front desk to respond promptly to all guest requests.Drove improvements to workflow and room turnover with hands-on,

proactive management style.Trained and mentored all new personnel to maximize quality of service

and performance.Communicated repair needs to maintenance staff.Placed orders for housekeeping supplies and guest toiletries.Updated team members about changes in hotel products, services,

pricing and policies.Developed departmental objectives, work schedules, budgets and

policies.

Tanipediana - Honduras / 1984

EDUCATION High School Diploma:

Escuela Castanera - Honduras / 1986Fashion Design

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