Customer Service Executive Assistant

D J

**** ******* *****, *******, ** ***** 404-***-**** ******************@*****.***

P S

Talented administrative professional with background in accounting and finance. Extensive knowledge of

AR/AP, Microsoft Excel and QuickBooks software. Hard-working, multi-tasking Executive Assistant with

outstanding telephone, scheduling and documentation skills.

Account reconciliation Invoice processing

Deadline driven Administrative support specialist

Personable and outgoing Professional phone etiquette

Proper payment verification Restocking supplies

Time management Organizing mail

Microsoft Office Specialist Certification Critical thinker

W H

Administrative Assistant, 05/2015 to Current

Innovative service technology (fortiva credit location) – Atlanta, GA

Organized incoming and outgoing file movements in an efficient and accurate manner.

Reviewed incoming correspondence and determined the action required and its priority.

Verified and created claim Numbers by communicating with various insurance companies.

Reviewed incoming correspondence and determined the action required and its priority.

Supported CFO through personal document management, calendar organization and collateral preparation

for meetings.

Cataloged and managed department records and files for prompt and efficient retrieval.

Monitored and screened visitors to verify accessibility to inter-office personnel.

Customer Service Specialist, 05/2013 to Current

IST Management, Inc., the Weather Channel – Atlanta, GA

Received and processed various documents for accuracy while demonstrating operational knowledge of

customers, carriers and procedures.

Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track

shipments.

Tracked orders and shipments while assisting with other customer service needs.

Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence

to facilitate administrative processes.

Assisted with running and summarizing operational reports and details.

Followed up with vendors to get materials returned to them.

Cashier Customer Service, 02/2010 to 03/2012

Wal Mart Stores Inc – Lawrenceville, GA

Properly handled and timely processed cash and credit card transactions.

Monitored scheduled shipment dates to ensure timely delivery, expedited as needed and communicated

variances to customers.

Suggested alternate products based on cost, availability and specification.

Accurately processed customer transactions such as orders, quotes and returns.

Ensured continuous provision of service excellence and customer satisfaction.

Provided responses to inquiries related to merchandise availability and pricing.

Maintained a friendly and customer-focused shopping platform.

Received incoming materials and products and verified package receipt with freight records.

Bookkeeping Assistant, 08/2009 to 05/2011

Spanos imports – Daytona Beach, FL

Generated reports detailing various metrics and account information.

Modified a comprehensive financial reporting package to reflect growing organizational complexity.

Provided timely actuals, forecast and budget data for IT and corporate management.

Processed payments and applied to customer balances.

Drafted the complete annual audit reports including all footnote disclosures.

Worked with management at the project level to ensure expense plans are achieved.

E

MBA: Business Administration, marketing management, May 2015

Bethune Cookman University - Daytona Beach, FL

Awarded Business renovators of tomorrow applicant

Graduated with 3.0 GPA

Dean's List spring 2009

Jan 2010

Head Section leader of Bethune Cookman University Marching band Aug 2009-2011 Dean's list for school of

business May 2013 Accomplishments

A I

Community activities:,Recreation life and basketball coach for Browns Mill Recreation ( coach of the

year 2017-18) Atlanta Locked in basketball nonprofit organization, Leaders of business award (from school of

business) awarded in May 2009 Outstanding Markets and investments award (school Of business)

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