Administrative, clerical, customer service

RACHEL P. WINCEL

**** *** **** *****, *******, MI 49464 616-***-**** **********@*******.***

SUMMARY OF QUALIFICATIONS:

Experienced, ethical and responsible administrator able to strengthen customer relationship by identifying needs and appropriate products or services looking to transition back to full-time work. Specific skills include building long term customer loyalty; excellent written and oral communication skills; logic and strong attention to detail in execution; handling confidential information; and prioritization and decision making in the best interest of the business.

WORK EXPERIENCE:

Measurement Inc., Evaluator, Wyoming, MI April-July 2016; Mar.-June 2017; Mar.-June 2018

Score student tests on a project-by-project basis adhering to strict guidelines for accuracy and quality control.

Western Pegasus, Customer Service Representative (temp), Holland, MI October 2017-January 2018

Respond to customer requests for quotes on pricing/delivery, follow up on quotes in order to build business. Place purchase orders and oversee design, manufacture and delivery process, including requesting, preparing and tracking master gages. Address customer complaints/issues. Maintain customer records and spreadsheets. Provide feedback to management regarding purchasing and customer trends.

Black & Veatch, Site Document Control (temp), West Olive, MI July-August 2015

Maintain blueprints, drawings and engineering documents regarding major construction project and related files and spreadsheets. Field requests for document reproduction. Relay feedback regarding discrepancies and required changes/proofreading to documents.

Flagstar Bank

Financial Service Rep., Holland, MI February 2013-March 2015

Provide retail banking services to customers through efficient and accurate processing of transactions while identifing additional customer opportunities in accounts, loans or investments. Follow through with loan application, origination and closing, held Certified Lender license (NMLS# 1126086.) Comply with all applicable federal, state and local regulations.

J.Jill

Store Manager, Rivertown Crossings, Grandville, MI January 2011-September 2011

Store Manager, Woodland Mall, Grand Rapids, MI July 2007-January 2011

Co-Manager, Woodland Mall, Grand Rapids, MI January 2007-June 2007

Grew store sales to comp. every year and to next level of inventory allocation (just below flagship.) Recognized as highest % to volume store in company for intranet sales 2008, “Winning Behaviors” training was modeled after store 4 point plan and introduced company-wide. Highest % over plan in credit cards (+40%; store consistently recognized nationally as one of the top 5 performing stores in company for opening credit). Supervise, schedule, recruit, hire, train, motivate and promote 7-15 employees. Analyze business trends and develop and implement plans to meet or exceed sales goals.

J.Jill

Assistant Manager, January 2006-January 2007; Full-time Keyholder, November 2005-January 2006, Rivertown Crossings, Grandville, MI. Modeled customer service behavior for associates. Consistently one of top credit card sellers; developed decision tree script to utilize in role playing with staff. Developed and maintained clientele database and log and train staff to utilize. Introduced use of store management log for more effective communication.

Chico’s, FAS., Keyholder/Sales Associate, Holland, MI March 2004-October 2005

Provide exceptional customer service: leader in signing up customers for loyalty program (98.5% against company goal of 90%). Generated additional sales through private buying parties and also leader in appointment sales. Selected to assist in opening new store in Kalamazoo, designing visuals, training new staff. Arranged fashion shows off-site – designed outfits, organized models and music, emceed show. Generated reciprocal partnership with other resort area stores to increase sales during off season.

Professionals Direct Insurance Co., Claims Administrator, Grand Rapids, MI June 2002-August 2003

Investigate and negotiate resolution of legal malpractice claims against insured policyholders with settlement authority. Research applicable law of underlying cases and assess damages/costs associated with defending claim. Interpret and apply policy as to coverage exclusions and/or denial of coverage.

John Hancock Mutual Life Insurance Co.

Analyst, Legal Alternative Dispute Resolution Group, August 1999-February 2001

Analyze and score plaintiffs’ claims in court approved Alternative Dispute Resolution process for Duhaime v. John Hancock Mutual Life Insurance Co., No. 95-1556-CIV-T-21A (D. Mass). Research, evaluate and summarize relevant evidence and make recommendations as to appropriate relief offer.

New England Legal Foundation, Law Clerk, Boston, MA September 1997-January 1999.

Research/write memorandum summarizing law and policy, statutory and regulatory requirements, legislative history and statute interpretation.

Boston Medical Center, Medical Secretary, 1997.

Schedule appointments, coordinate intern/fellow schedules, maintain and update patient files, take dictation/draft correspondence.

deLucia & Associates, – Receptionist, Cambridge, MA 1996 Answer, screen and forward calls, draft correspondence and maintain documents library for energy efficiency consulting firm.

Congressman William F. Clinger (R-PA), State College, PA and Congressman Gene Green (D-TX), Washington, DC . Legislative Intern, 1995

OTHER ACTIVITIES:

Election Poll Worker, Holland Charter Township, November 2016

Volunteer, Renew Therapeutic Riding Center, Holland, MI, since 2017

Volunteer, Sundance community, organize and write monthly community newsletter

EDUCATION:

BOSTON UNIVERSITY – Boston, MA

Bachelor of Arts, Cum Laude. Double Major Political Science and Philosophy; Master’s Program (ABD)

COMPUTER SKILLS

Word, Excel, Quickbooks, Outlook, type 85+ wpm.

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